Job Description
Regional Operations Manager Digital Smiles Torrance, CA Job Details Full-time $100,000 - $130,000 a year 1 day ago Benefits Continuing education credits Dental insurance Paid time off Professional development assistance Qualifications OSHA Team leadership Operational management Safety regulations Practice management software
HIPAA HR
legal compliance Team development Profit & loss Bachelor's degree Recruiting Healthcare financial management Business Administration Clinical team leadership Employment law in talent management Process management California labor law Full Job Description The Role As Regional Operations Manager, you own the day-to-day performance of our South Bay and Orange County practices. You will partner closely with each Office Manager/Treatment Coordinator, translate our mission into clean operating rhythms, and report directly to the CEO on the numbers that reflect patient care/experience. This is a field-based role; you will be in our offices, with our teams, and close to the work. If you love operations, love people, and love the feeling of watching a number move in the right direction because of a system you built, keep reading. Who We Are Mission :
To deliver accessible, high-tech general dentistry that empowers every patient to make confident, informed choices by combining same-day digital workflows, transparent financial options, and a relentless focus on restoring patients back to health. Values :
Everything we do is built around two people: the patient and the team. Empower. Educate patients with digital exams, co-diagnosis, and financial transparency. Give the team the technology and expertise to grow professionally. Innovate. Use the latest in CAD/CAM, 3D
printing, and preventative medicine. Train staff on the innovations that produce satisfaction and beautiful results. Loyalty. Deliver on our promises of fast, affordable dentistry and hygiene follow-up. Let each team member flourish with the right technology and guidance. Humility. Do everything we can to correct problems quickly and painlessly. Recognize every employee's ability to share ideas for improvement. Job Summary The Regional Operations Manager drives patient-centric performance across our Digital Smiles practices in the Los Angeles South Bay and Orange County. Partnering with each Office Manager/Treatment Coordinator, you will translate our Mission, Vision, and Values into smooth day-to-day operations, exceptional patient experiences, and data-driven results. Key Responsibilities Quality and Patient Experience. Champion a 5-star review culture; lead root-cause analyses on patient complaints and same-day dentistry turnaround. Team and Systems Development. Coach Office Managers on digital workflow adoption, scheduling efficiency, and patient-flow protocols. KPI Tracking and Reporting. Own care (production) metrics, collections percentage, and net operating income; recommend corrective actions. Cost Controls and Revenue Cycle. Monitor supply, lab, and staffing ratios; implement expense-reduction initiatives while safeguarding quality. Ensure systems are in place to support smooth claim submission and subsequent RCM functions. Human Resources. Oversee recruitment, onboarding, performance reviews, and corrective action; ensure CA wage-hour and leave-of-absence compliance. Compliance Oversight. Ensure adherence to HIPAA, CPRA, OSHA, CDC
Infection-Control Guidelines, ADA accessibility standards, and the California Dental Practice Act. Cross-Functional Collaboration. Liaise with Marketing, Revenue Cycle, Clinical Leads, and IT/Facilities to align initiatives and maintain operational integrity. Risk Management. Maintain credentialing, radiation safety logs, and facility licensure; coordinate incident reporting and insurance renewals. Required Qualifications Bachelor's degree in Business, Healthcare Administration, or related field (or equivalent experience). 5+ years multi-site operations management in dental, medical, or ambulatory healthcare. Demonstrated P&L accountability and experience leading teams of 50+ across multiple locations. Working knowledge of dental practice software. Proven understanding of HIPAA, OSHA, and California employment regulations. Preferred / Nice
-to-Have Conversational Spanish common to South Bay communities. Experience serving Medi-Cal or other value-driven patient demographics. Prior leadership in a Dental Support Organization (DSO) or high-growth multi-site environment. Key Performance Indicators (KPIs) Care per Day. Represented in per provider per day Collections Ratio. maintain 98% Patient Satisfaction. Google review velocity and review rating Work Environment and Schedule Field-based across Torrance, San Pedro, Long Beach, Lawndale, Palos Verdes, and Yorba Linda. Reliable vehicle and ability to travel between offices. Occasional evening or weekend hours for team meetings or supporting other key leaders. Compensation and Benefits Competitive base salary: $100,000 to $130,000 DOE. Performance bonus up to 15% tied to KPI achievements (care delivered, collections, cost controls). CE allowance and career-development stipend. Employee-only dental care pricing. Reporting Structure Reports directly to the Chief Executive Officer. Supervises Office Managers / Treatment Coordinators. Coordinates with Revenue Cycle Manager, Marketing Manager, and Clinical Leadership. Equal Opportunity and Accessibility Digital Smiles is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by California or federal law. Reasonable accommodations are available upon request to enable individuals with disabilities to participate in the hiring process. Pay:
$100,000.00 - $130,000.00 per year Benefits:
Dental insurance Paid time off Professional development assistance Work Location:
In person
