Front Desk Lead / Assistant Manager

Front Desk Manager Injury Centers of Brevard You do your best work when you're trusted to own your role, make smart decisions, and keep things running at a high level without constant oversight. You don't need hand-holding or hype—you want clear standards, real responsibility, and the space to execute. You take pride in being the person others rely on, the one who notices small problems before they become big ones, and the one who keeps momentum moving forward. At Injury Centers of Brevard, the Front Desk Manager is a critical role with real influence on how the clinic functions day to day. You are not just "covering the desk"—you are managing the flow, protecting accuracy, and ensuring patients and providers can focus on care because the system is handled. If you're self-driven, organized, and energized by accountability, this role was built for you. About the Role This position is designed for someone who thrives with clear expectations and the freedom to run their area well . Your days will be fast-paced and varied, and you'll be trusted to prioritize, problem-solve, and follow through without being chased. You'll manage patient check-ins, scheduling, insurance verification, medical records, and coordination with providers and leadership—using established systems, but exercising judgment when real-life situations don't fit perfectly into a script. You'll be expected to: Take ownership of front office operations and keep things running smoothly Maintain accuracy, compliance, and organization without constant reminders Anticipate needs, communicate proactively, and adapt when volume or circumstances change Uphold clinic standards and policies while providing a calm, professional patient experience This role is ideal for someone who likes structure without micromanagement , enjoys juggling multiple priorities, and takes satisfaction in consistently delivering high-quality work. About Us Injury Centers of Brevard is a multi-location chiropractic and physiotherapy clinic focused on helping patients recover from auto accidents and injury-related care. We operate on clear systems, strong processes, and high standards—because that's what allows our team to work autonomously and our patients to receive consistent, high-quality care. Our leadership believes in training people well, setting clear expectations, and then trusting them to do their jobs. We value accountability, ownership, and continuous improvement, and we're building a team of professionals who take pride in doing things the right way—even when no one is watching. Why This Role Works for the Right Person If you're looking for a position where: Your reliability and judgment are genuinely important You're trusted to manage your responsibilities independently You can take pride in running a critical part of the clinic well Your work directly supports a larger mission and team …then this may be an excellent fit. Apply today if you're ready for a role that offers stability, responsibility, autonomy, and a clear definition of success —and where being self-driven is not just appreciated, but essential.

Position Overview Work Hours:

Full-Time, On-Site (Cocoa, FL)

Clinic Hours:

Mon-Thurs 8:20 AM-6:20 PM, Fri 8:20 AM-4:30 PM Job type: Leadership Role | Front Desk |

Office Operations Highlights:

Patient Scheduling, Office Flow & Insurance Verification, Medical Records & EHR Management, Compliance & Policy Adherence, Team-Based Work Environment

QUALIFICATIONS

Preferred:

2+ years of front desk, administrative, or customer service experience

Preferred:

2+ years of management or team leadership experience Strong organizational and multitasking skills Professional communication and phone etiquette Ability to follow policies, procedures, and compliance standards Bilingual preferred, not required

TO APPLY, YOU MUST SEND RESUME TO MYRA.B

@INJURYCENTERSOFBREVARD.COM

AND ANSWER THESE 3 QUESTIONS. 1.

What motivates you? 2. Do you prefer to work individually or within a team? 3. In what ways do you maintain focus when switching frequently between tasks?

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Vision insurance

Work Location:

In person