Full-Time Front Office Lead -$3,000 Sign-On Bonus

Full-Time Front Office Lead -$3,000 Sign-On Bonus Miami Beach, FL Job Details Full-time 20 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Retirement plan Qualifications Computer operation Spanish Patient flow optimization Financial data reconciliation Maintaining an organized workspace Healthcare staff management Medical office management Insurance verification Team supervision Financial transaction processing Phone communication Maintaining patient confidentiality Medical office experience Facilities management Greeting customers Mid-level Patient service Information security Medical scheduling High school diploma or GED Information security compliance Hiring Medical administrative support Driver's License Working with children Team management Conflict management Medical administrative support experience (3-5 years) Payment posting in medical billing systems SharePoint Pediatrics ServiceNow Interviewing Typing Medical administrative support experience (1-2 years) Office management Clean workspace maintenance Managing patient records Medical terminology Healthcare compliance Communication skills Medical receptionist Client interaction via phone calls Performance evaluation Full Job Description We are looking for a Rockstar Full-Time Front Office Lead! $3,000 Sign-on Bonus!

• Spanish Preferred
• Are you passionate about children's healthcare and want to make a positive impact on their health and well-being?

We are too! Come join our Loving Care Pediatric Associates Family!

Schedule:

Monday through Friday 8:30 am to 5:30 pm / Every Other Saturday 7:30 am to 12 pm

PRIMARY FUNCTION

Assists the Practice Manager with administering, directing and coordinating activities relating to the operation of the medical office including the coordination of the scheduling for all clinicians, support staff and facility maintenance and repair. Proficient in all duties of Front Office Medical Receptionist.

SKILLS:

1. Schedules appointments according to office scheduling policies. 2. Greets patients and visitors in a prompt, courteous and helpful manner. 3. Assists the manager with calls from patients, hospitals and other doctor's scans, uploads and routes patient documents accordingly. 4. Check-in/ Check-out patients in a timely manner, including:

• Updating patient status in practice management system.
• Following PA policy related to daily payment reconciliation.
• Collecting copays according to insurance plan requirements.
• Ensuring insurance verification is completed and updated in practice management system. 5. Posts charges and payments within required timeframe.
• Matches procedures with correct diagnosis.
• Reconciles charges & payments.
• Reconciles all daily/monthly charge reconciliation reports including: o Charge Ticket Audit o Duplicate Charge Report o Missing Office Visit Report o Missing Charges Report o NP/PA Appointment Charges Report o Missing Copay Report 6.

Sorts and delivers mail, medical records and other correspondence. 7. Maintains work area and lobby in neat and orderly manner. 8. Participates and contributes in meetings. 9. Tracks and coordinates facility maintenance. 10. Assists the manager in overseeing scheduling templates for clinicians. 11. Understands and participates in the interview, hiring and development of new employees. 12. Assists Practice Manager in the supervision of individual staff assignments. 13. Assists Practice Manager with the management of employee schedules. 14. Assists the practice manager in scheduling and coordinating office meetings. 15. Demonstrates individual initiative. 16. Identifies, analyzes and solves problems. 17. Maintains efficient patient flow. 18. Actively works alongside staff. 19. Resolves staff conflicts diplomatically and tactfully. 20. Assists and participates in the supervision of staff and future leadership development. 21. Capable of assuming duties of Practice Manager. 22. Assists in the supervision of all front office tasks. 23. Strives to achieve the goals set by the office budget and learn dashboard. 24. Assists Practice Manager in monitoring employee time cards. 25.

Proficient in the following applications:

• TrackIt
• Procureit
• Staples
• Concur
• IT ServiceNow
• Performance Manager
• QGenda
• InformRX
• SharePoint

POLICIES AND PROCESSES

1. Acts as compliance liaison enforcing policies and procedures. 2. Demonstrates the knowledge and understanding of office budget and goals. 3. Understands performance evaluations and corrective action processing. 4. Competent to counsel employees as needed in absence of manager. 5. Completes all PA University mandatory courses by designated deadlines. 6. Ensures Pediatric Associates practices and protocols are in place throughout the office for check-in, check-out, phones, posting, etc. 7. Assists the Practice Manager in managing and ordering office supplies.

INTERPERSONAL AND COMMUNICATION SKILLS

1. Is tactful, diplomatic, cooperative and shares information with others. 2. Communicates via e-mail in a timely and effective manner. 3. Communicates well with Practice Manager, the local management team and supports all clinicians and staff. 4. Assists Practice Managers with customer service issues, i.e.: conflicts/disputes, incidents/accidents.

PROFESSIONALISM

1. Adheres to high ethical behavior. 2. Leads by example. 3. Upholds Pediatric Associates Core Values.

TYPICAL WORKING CONDITIONS

Working in an office environment. Involves frequent telephone contact interaction. May require sitting or standing for long periods; also stooping, bending and stretching for files and supplies. Occasionally lifting files, boxes weighing up to 50 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate calculator, copier, scanner e-mail and such other office equipment as necessary. Must be able to communicate clearly. It is necessary to view and type on computer screens for long periods and to work in a high volume environment

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.

Education:

High School Diploma or equivalent.

Licensure/Certification:

None

• Upon hire, and for the duration of the employment period driver's license must be active and valid.

Experience:

Prefer two years of work experience in a medical office setting. Knowledge of computer and medical terminology desired. The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance

Education:

High school or equivalent (Required)

Experience:

Medical Receptionist:

3 years (Preferred) Medical office management: 3 years (Preferred)

Pediatrics:

3 years (Preferred) Medical terminology: 3 years (Preferred) Medical office: 3 years (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person