Veterinary Practice Manager

Switzerland Animal Hospital is a privately owned, four-doctor veterinary practice looking for a highly organized, detail-oriented Practice Manager to lead our team and support the daily operations of our growing hospital. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is willing to take ownership of both the operational and people sides of the business. This is a hands-on leadership role that requires accountability, follow-through, and a willingness to step into all aspects of practice management, including the more challenging areas. Candidates should have prior experience owning operations, leading teams, and being responsible for outcomes, not just tasks.

Core Responsibilities:

This role is responsible for overseeing the full scope of hospital operations, ensuring the practice runs efficiently, the team is supported, and the business remains financially healthy. Responsibilities include, but are not limited to: Leading and supporting the team, including scheduling, accountability, coaching, and performance management Overseeing daily operations and workflow to ensure efficiency and a positive client and patient experience Managing financial performance, including budgeting, expense control, and revenue tracking Maintaining accurate financial records, reporting, and overall practice profitability Overseeing HR functions, including hiring, onboarding, training, and employee relations Ensuring payroll, PTO tracking, and administrative functions are completed accurately and on time Managing inventory, vendor relationships, and cost control Supporting and improving the client experience, including handling escalations and identifying opportunities for growth Implementing and maintaining hospital policies, procedures, and standards Partnering with leadership to set priorities, drive initiatives, and support the long-term growth of the practice Responsibilities will evolve based on the needs of the practice and are not limited to a fixed list. Key Skills & Experience for Success in

This Role:

Strong math skills and confidence in financial management Experience with budgeting and all aspects of bookkeeping Proficiency in QuickBooks Payroll processing and PTO tracking/management HR experience, including handling employee relations and disciplinary actions Ability to manage and de-escalate upset clients with professionalism and empathy Strong multitasking skills in a fast-paced environment Consistent follow-through and accountability Willingness to step into areas that may feel uncomfortable and handle them directly Experience with inventory management and operational oversight CVPM credential is a plus, but not required

Compensation & Benefits:

$60,000-$75,000 annually, depending on experience, paid hourly during the first year of employment One Saturday per month Health insurance 401(k) Paid time off (PTO) Employee pet discounts Continuing education (CE) support and opportunities for professional growth

Core Values:

At Switzerland Animal Hospital, how you do the work matters just as much as getting it done. Our team operates with a shared commitment to: Leading with empathy and compassion toward both clients and team members Communicating directly, clearly, and professionally, even in difficult situations Seeking to exceed client expectations, not just meet them Remaining teachable and open to learning, feedback, and growth Paying attention to the details, because the small things matter here Why Switzerland Animal Hospital? We are a team that values accountability, growth, and support. You'll have the opportunity to make a meaningful impact on both the team and the clients we serve, while continuing to grow in your own leadership and professional development.

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) Continuing education credits Employee discount Health insurance Paid time off Application Question(s): What is your current commute time to the hospital, and is this sustainable for a consistent full-time schedule? Describe how you prioritize tasks when multiple urgent issues arise. Please include a specific example. Describe a time you handled a stressful or emotionally charged interaction with a team member or client. What did you do and what was the outcome? Describe your direct experience with budgeting, bookkeeping, or payroll. What tasks were you personally responsible for vs. what was handled by someone else? What specifically interests you about this role, and how does your experience align with the responsibilities listed?

Work Location:

In person