Medical Office Manager

Front Office Manager Reports To:

General Manager, position is salaried/non-exempt Are you a detail-oriented, organized leader with a passion for efficiency and customer satisfaction? Do you have experience working in the ABA field, but prefer the administrative elements of clinical work? If so, we would love to connect. BCOTB is seeking a Front Office Manager to oversee daily operations, optimize revenue, and enhance client experiences at our Brandon clinic. The Front Office Manager is responsible for customer service, assisting the Clinical Coordinator with the management of the clinical staff, scheduling, revenue and office management, as well as the maintenance of their respective facility. The Front Office Manager collaborates with the Clinical Coordinator in order to maintain and execute all of BCOTB's clinical and business goals.

Key Responsibilities:

Office Operations:

Oversee daily clinic operations, cleanliness, supplies, and maintenance.

Client Communication:

Serve as primary client contact; answer calls and resolve inquiries.

Eligibility & Benefits:

Verify insurance benefits during onboarding and authorization periods.

Payment Collection:

Collect copays and private pay balances; address payment concerns.

Provider Encounters:

Review and authorize encounters for accurate coding and units.

Scheduling:

Build and maintain optimized weekly schedules aligned with authorized hours and revenue goals.

Time & Attendance:

Review and verify time records in HMS and HRIS systems.

Credentialing:

Ensure staff are credentialed and compliant with insurance requirements.

Revenue Forecasting:

Prepare monthly projections and maintain 80%+ billable schedules for BCBA staff.

Team Communication:

Lead meetings and communicate schedule updates.

Customer Satisfaction & Vendors:

Maintain high satisfaction standards and review vendor cost-effectiveness.

Schedule:

Clinic Hours:

Monday-Friday, 8:00 AM-6:00/6:30

PM Full-Time:

Monday-Friday, 8:00 AM-5:00 PM (one-hour lunch)

Desired Experience and Qualifications:

Strong organizational and communication skills Scheduling and coordination of team members Insurance eligibility and benefits verification experience Familiarity with HR and Health Records management systems Copay and private pay collection experience Experience leading or managing teams Experience as an RBT or Behavior Therapist (preferred)

Physical Demands:

The physical demands described are representative of those required to perform the essential functions of this role. The employee will regularly be required to communicate effectively in the English language, including verbal, written, and electronic communication. The employee will also be required to talk and hear; stand and walk; use hands to finger, handle, or feel; and reach with hands and arms. This position may require standing and walking for extended periods of time.

About BCOTB:

Founded, owned, and operated by a Board-Certified Behavior Analyst, Behavioral Consulting of Tampa Bay (BCOTB) has been serving the Tampa Bay area as the leading provider of pediatric ABA therapy since 2003. BCOTB operates five clinic locations across Tampa Bay to cater to early intervention ABA therapy needs. BCOTB is known for providing training and support to its staff, making it an ideal place for those starting out in the field or looking for a diverse and collaborative work environment. Our team is constantly analyzing and improving the employee experience to enhance skillsets and knowledge while continuing to grow with the organization.

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Family leave Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Application Question(s): Do you hold an RBT, BLS/CPR or other relevant certification? Where are you looking to be in terms of compensation? If offered a position to work at BCOTB, how soon could you begin work?

Education:

High school or equivalent (Required)

Experience:

Medical office management: 1 year (Preferred)

Work Location:

In person