Front Office Manager

Front Office Manager 4.1 4.1 out of 5 stars 342 Seaside Avenue, Honolulu, HI 96815 $55,000

• $58,000 a year
• Full-time Shoreline Hotel 7 reviews $55,000
• $58,000 a year
• Full-time Overview Are you a dynamic leader with a passion for delivering exceptional guest experiences?

We are seeking an energetic and detail-oriented Front Office Manager to oversee the front desk operations of our vibrant hospitality establishment. In this pivotal role, you will lead a dedicated team to ensure seamless check-in and check-out processes, uphold the highest standards of customer service, and foster a welcoming environment for all guests. Your expertise in hospitality management and guest relations will be instrumental in creating memorable stays and maintaining our reputation for excellence. If you thrive in fast-paced settings and possess strong multilingual communication skills, this is your opportunity to make a lasting impact in the hospitality industry. Duties Supervise daily front desk operations, including guest check-in/check-out, reservations, and billing procedures Lead and motivate front office staff to deliver outstanding customer service with professionalism and enthusiasm Manage guest inquiries, and provide accurate information about hotel services and local attractions Oversee guest relations by resolving issues promptly, ensuring guest satisfaction at every touchpoint Coordinate with housekeeping, maintenance, and other departments to ensure smooth hotel operations Review night audits to reconcile daily financial transactions, ensuring accuracy and compliance with hotel policies Implement and maintain phone etiquette standards to enhance guest interactions and uphold brand reputation Experience Proven experience in hospitality management or hotel front desk operations, preferably within resort or hotel environments Strong background in customer service with excellent communication skills in multiple languages; bilingual abilities are highly desirable Familiarity with hotel property management systems Knowledge of guest services, reservation systems, and front desk procedures Experience with night audits and managing guest complaints effectively Ability to lead a diverse team with excellent organizational skills and a proactive approach to problem-solving Previous experience working in a fast-paced hospitality setting that emphasizes guest satisfaction and operational excellence Join us as a Front Office Manager to lead our front desk team into delivering unparalleled guest experiences! Your energy, leadership, and dedication will help shape memorable stays for our guests while advancing your career in the thriving hospitality industry.

Pay:

$55,000.00

• $58,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Free parking Health insurance Paid time off Vision insurance

Work Location:

In person