Regional Manager - Cedar Rapids Area

Regional Manager - Cedar Rapids Area Iowa Dental Associates Cedar Rapids, IA Job Details Full-time 1 day ago Benefits Dental insurance Qualifications Managing healthcare operations budgets Team leadership Coaching Financial statement analysis Workplace dispute resolution De-escalation techniques Leadership development Change management Team development Professional development support Clinical staff mentoring Decision making Profit & Loss statement Data interpretation Data-driven problem-solving Financial statement interpretation Healthcare financial management Budget management in healthcare Financial performance measurement Cross-functional collaboration Profit and loss analysis Cross-functional communication

Full Job Description Description:

Regional Operations Manager - Cedar Rapids Area Reports To Executive Director of Operations Direct Reports Office Managers, and any future Assigned Operational Support Roles Position Summary The Regional Manager is a high-impact leader responsible for the operational, clinical, and financial performance of multiple dental practices within a designated geographic area. This role bridges the gap between strategic leadership and day-to-day practice operations, driving alignment with company goals, ensuring excellence in patient experience, optimizing financial outcomes, and developing high-performing teams. The Regional Manager will serve as a mentor, coach, and performance driver, with strong analytical acumen and an operational mindset. Operational Oversight Ensure execution of standardized operating procedures across all practices Conduct regular office visits to monitor cleanliness, team culture, safety protocols, and efficiency Evaluate practice performance using operational scorecards and audit tools Resolve escalated operational or patient issues quickly and professionally Implement workflow enhancements that improve patient access and reduce inefficiencies Financial & Business Performance Analyze office-level and regional financial reports (P&L, KPIs, AR) monthly Drive cost containment initiatives including dental/office supply spend and staffing optimization Set and manage regional budgets in partnership with Leann Identify and address underperformance through corrective action plans Champion operational strategies that support EBITDA growth Team Leadership & Development Lead recruitment, onboarding, and succession planning for office leadership roles Create individualized development plans for managers and key staff Facilitate weekly touchpoints with OM's, monthly office performance reviews, and monthly Office Manager meetings Model and reinforce servant leadership principles Manage employee relations and support resolution of HR concerns Clinical Collaboration & Provider Support Partner with Clinical Leaders and EDO to align clinical goals with operational performance Monitor and support daily provider schedules to optimize productivity Support transitions of clinical providers, including onboarding and exit planning Collaborate with providers to improve patient case acceptance and recall Assist in managing patient feedback and experience initiatives Revenue Cycle Management & Compliance Collaborate with OM to review AR aging and resolve systemic billing issues Provide office training and guidance on best practices for claims, insurance verification, and collections Monitor and coach managers on front-office and financial presentation skills utilizing 10 step financial presentation SOP Ensure compliance with OSHA, HIPAA, and infection control protocols via audits and training Strategic Planning & Growth Execution Contribute to development and execution of the company's growth roadmap Support integration and stabilization of new acquisitions and de novo locations Partner with marketing to execute regional campaigns, promotions, and events Conduct competitive market analysis and identify local growth opportunities Present regional performance and initiatives to executive leadership quarterly (QBR)

Requirements:

Required Skills & Competencies Minimum 5 years of progressive multi-site leadership in dental or healthcare Deep understanding of P&L, budget planning, and strategic financial management High emotional intelligence and conflict resolution skills, ability to de-escalate situations effectively Ability to influence across multiple stakeholders and build cross-functional relationships Proficiency in Open Dental, Dentrix, Eaglesoft, Ascend (or equivalent) Analytical thinker with ability to interpret data and take decisive action Commitment to coaching, mentoring, and developing emerging leaders Change management expertise in rapidly growing environments Work Schedule, Office Visit & Travel Expectations Full-time Position On-site field support required 3-4 days per week across assigned region Remote administrative work 1-2 days per week Evening and weekend availability for events, trainings, or urgent escalations as needed Ensuring to be present with office (supporting clinical in the back, sitting at front, should not be traveling to offices and "working" in a "side" office) Strategically plan and coordinate travel schedules to maximize regional coverage while ensuring cost-effective use of company resources.