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Front Office Lead
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Southwest Dental Arts
Boise, ID (In Person)
$45,760 Salary, Full-Time
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Job Description
Front Office Lead Southwest Dental Arts Boise, ID Job Details Full-time From $22 an hour 1 day ago Benefits Employee discount Professional development assistance Qualifications Google Workspace Dental receptionist Employee relationship building Organizational skills Leadership Open Dental Full Job Description Front Office Lead Position Summary Southwest Dental Arts is seeking an experienced, organized, and patient-focused Front Office Lead to oversee the daily operations of our front office. This role includes treatment coordination, insurance, scheduling, and team leadership to ensure an exceptional patient experience and efficient practice operations. Key Responsibilities Lead and support the front office team through training, coaching, and daily oversight. Answer phones, texts, and emails while scheduling and coordinating patient appointments. Present treatment plans, explain insurance benefits, and discuss financial options. Verify insurance eligibility, submit pre-authorizations, and communicate with insurance billers regarding outstanding claims. Manage patient accounts, payment plans, statements, collections, and accounts receivable. Monitor and optimize the daily schedule to support production goals. Maintain accurate patient records, insurance information, and office reports. Oversee front office systems using Open Dental and patient communication platforms. Complete daily administrative tasks such as posting deposits, reviewing reports, updating schedules, and maintaining office workflows. Identify opportunities to improve patient experience and office operations. Qualifications Minimum of 2 years of dental front office experience required. Previous experience as a Treatment Coordinator, Front Office Lead, or Office Manager preferred. Strong knowledge of dental insurance, treatment planning, and patient financial arrangements. Experience with Open Dental preferred. Excellent communication, organization, and leadership skills. Ability to multitask, prioritize responsibilities, and thrive in a fast-paced environment. Professional, dependable, and committed to providing exceptional patient care. Billing experience is a BONUS and will be highly considered. Southwest Dental Arts is looking for a positive, proactive leader who enjoys building relationships with patients and supporting their team. If you value a positive work envirionment and providing exceptional patient experiences, please apply. Pay will be determined based on job related skills, experience, and expertise.