Supervisor - Front Office

Responsibilities Participate regularly in departmental and company meetings. Hold pre-shift meetings. Ensure customer service standards are met and retained. Must be always friendly and courteous. Answer phones within three (3) rings while following the company phone script. Accurately take messages for guests and initiate actions as needed. Accurately check guests in and out of the hotel and RV Park by following company procedure standards. Ensure proper ID and a form of payment is obtained during guest check in. Accurately balance cash drawer daily. Select a room in accordance with hotel availability and guest request. Create and update guest reservations upon request based on hotel and RV park availability. Ensure to complete daily reports, audits, and checklists in a timely manner. Train all team members within the department to uphold company service standards. Assist the Director of Hotel Operations with creating and updating departmental policies and procedures to ensure effectiveness and relevance. Conduct wake-up calls and schedule as needed. Send and receive faxes. Complete a daily bucket check. Manage guest service calls, requests, and complaints. Create and update shift schedules. Accurately track team members attendance, behaviors, and performance. Assist housekeeping department with inspections, cleaning tasks, communication, etc. as needed.

QUALIFICATIONS

High School Diploma/GED 3+ years similar work experience Computer experience required Able to effectively communicate verbally in English Able to satisfactorily complete assignable work tasks requested by the department leader. Must proactively prioritize needs and effectively manage resources. Immediately report any safety hazards, problems, or maintenance issues to the appropriate party. Be able to complete group check-ins and billing in a timely manner. Other duties as assigned The starting rate for this position is : $20.00 per hour

WORKING ENVIRONMENT & PHYSICAL EFFORTS

The hospitality industry is a 24 Hour 365-day operation. This position will primarily be indoor under controlled temperatures.

Frequent:

sitting with repetitive movement of fingers, legs, arms, and hands, walking, reaching, and lifting up to 10 pounds

Occasional:

Kneeling, pulling, pushing and lifting up to 50 pounds Speech and Vision abilities are required Education Required High School or better

Skills Required Hospitality Active Listening Conflict Management Detail Oriented Delegation Communication Behaviors Preferred Enthusiastic:

Shows intense and eager enjoyment and interest

Team Player:

Works well as a member of a group Motivations Preferred Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter:

Inspired to perform without outside help Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.