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Front Office Manager
Job
Remington Lodging & Hospitality
Bloomington, IN (In Person)
Full-Time
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Job Description
Front Office Manager Remington Lodging & Hospitality - 3.2 Bloomington, IN Job Details 5 hours ago Qualifications Staff supervision Hotel and accommodations payment processing Sales transaction processing Financial transaction processing Managing teams in a customer support role Staff scheduling Greeting customers Team scheduling Managing hospitality teams Mid-level Frontline customer support management Accurate transaction records management Hiring Recruiting Interviewing Hotel staff training Office management Hotel and accommodations guest complaints handling Staffing management Full Job Description What you will be doing Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.