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Practice Manager
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State Line Animal Hospital
Leawood, KS (In Person)
Full-Time
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Job Description
Practice Manager State Line Animal Hospital - 2.0 Leawood, KS Job Details Full-time 20 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Opportunities for advancement Retirement plan Qualifications Team building (staff training program) Veterinary clinic experience Business management Full Job Description Practice Manager State Line Animal Hospital & Holistic Health Leawood, Kansas Position Summary State Line Animal Hospital & Holistic Health is seeking an experienced, compassionate, and confident Practice Manager to lead our team and cultivate a culture of excellence. Our ideal candidate is passionate about developing people, fostering accountability, and creating a positive workplace where employees feel supported, challenged, and inspired to grow. This individual will work closely with the owner to ensure the hospital operates efficiently while maintaining the highest standards of patient care, client service, and employee engagement. This is a leadership position focused primarily on people management, team development, and organizational excellence. Primary ResponsibilitiesTeam Leadership & Employee Development (60%) Lead, coach, mentor, and develop a high-performing veterinary team. Foster a positive, collaborative, and accountable workplace culture. Address performance concerns promptly through coaching, documentation, and follow-up. Recruit, interview, hire, onboard, and retain exceptional team members. Conduct regular one-on-one meetings and performance evaluations. Develop career growth opportunities and individualized development plans. Ensure new employees receive structured onboarding and training. Maintain employee handbook, job descriptions, and personnel records. Recognize and celebrate employee achievements while promoting morale and engagement. Serve as a trusted resource for employees while maintaining appropriate professional boundaries. Hospital Operations (20%) Oversee the daily flow of the hospital to maximize efficiency and client satisfaction. Monitor staffing levels and scheduling to ensure appropriate coverage. Continuously improve hospital systems, workflows, and standard operating procedures. Coordinate facility maintenance, equipment repairs, and vendor relationships. Partner with the owner to implement strategic initiatives and practice growth. Client Experience (10%) Champion an exceptional client experience throughout the hospital. Resolve complex client concerns with professionalism and empathy. Ensure scheduling protocols and service standards are consistently followed. Help create a welcoming environment for clients and their pets. Administrative Leadership (10%) Coordinate staff meetings and leadership meetings. Work with the finance manager on employee benefits administration and onboarding paperwork. Maintain training documents and operational policies. Assist with marketing initiatives and website updates as needed. Perform other leadership responsibilities that support the continued growth of the practice. Qualifications Previous managerial experience required (at least 2 years). Previous experience in a veterinary practice preferred, but not required. Proven ability to coach, mentor, and develop employees. Strong emotional intelligence and conflict resolution skills. Excellent communication and organizational abilities. High level of accountability and professionalism. Ability to prioritize multiple responsibilities while remaining calm under pressure. Experience with Pulse or similar veterinary practice software preferred. Passion for creating a positive workplace culture built on trust, respect, and continuous improvement. What Success Looks Like The successful Practice Manager will: Build and support a team that enjoys coming to work each day. Hold employees accountable while treating them with respect and compassion. Develop future leaders within the hospital. Improve communication, teamwork, and employee retention. Ensure smooth daily operations so doctors and technicians can focus on patient care. Help State Line Animal Hospital continue to grow while preserving its culture of kindness, excellence, and servant leadership. Benefits Competitive salary based on experience with potential for growth Health, dental, and vision insurance