Front Office Manager

Front Office Manager Hyatt Regency Wichita - 4.0 Wichita, KS Job Details Full-time $50,000 - $60,000 a year 15 hours ago Qualifications Customer communication Confidential information handling Microsoft Outlook Basic math Bachelor's degree Full Job Description Position Objectives The Front Office Manager is responsible for all of the Front Office functions and staff. Areas of responsibility include Bell Staff, Guest Services, Front Desk Agents and Night Auditors. The Front Office Manager must work cooperatively with other departmental leaders to ensure guest expectations are achieved, including guest arrival and departure procedures. The Front Office Manager will continuously strive to improve guest and employee satisfaction and maximize the financial performance of the department. Qualifications Must be twenty-one (21) or older Must have a flexible schedule with the ability to work weekends and holidays Must have a 2-year degree from an accredited university in Hotel or Hospitality Management, Business Administration or other related degree; 2 years' experience in the guest services, front desk, or related profession will be considered Demonstrated experience in exercising confidentiality and integrity Education & Skills Preferred ; Bachelor's Degree in Hospitality, Business or other related field Required ; extensive experience using Microsoft Office Applications, Outlook, Internet, and other Microsoft Office products Required ; mathematical skills that require the ability to add, subtract, multiply and divide Required ; effective oral and written communication skills in order to interact with all employee levels and guests within the hotel Required ; Ability to multi task, prioritize and handle conflicting demands Required ; Flexible with the ability to adapt to a rapidly changing priorities and situations Required ; Sold under pressure, professional and able to maintain composure in handing complaints and other feedback Required ; Ability to meet deadlines without compromise