Sr. Practice Manager

JOB SUMMARY

Responsible for needs analysis and performance improvement activities in achieving efficiencies in a physician office setting/hospital outpatient departments; develops, plans, organizes, and directs practice operations in partnership with providers, support staff and medical practice management leadership. Directly supervises the following in assigned medical practices/hospital departments: Medical Practice Supervisors in addition to Nursing and Office Professionals. Responsible for the overall direction, coordination, and evaluation of the employees within the assigned medical practices.

DUTIES & ESSENTIAL FUNCTIONS

Overall performance rating of below indicated essential job duties: Below Expectation Meets Some Expectation Meets Expectation Exceeds Expectation Role Model Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Works in collaboration with various departments throughout the health system to become a strong clinically integrated network; Develops a strong working knowledge of the various online performance dashboards and operational tools critical to the successful practices; Communicates clearly and often with direct reports and foster an environment of teamwork and trust; Develops practices that are patient centered and reviews monthly perceptions of care to drive change where needed. Has a strong understanding of the financial aspects of the practices and works with mangers to stay within the approved FY budgets; Oversees the daily operations of various medical practice environments using responsible interpretation and integration of KDMC policy and procedure; Assists in developing and implementing the strategic long and short-range plans that are in line with the goals of the health system; Represents medical practice and interacts with regulatory agencies, insurance carriers, and other professional and community groups. Identifies and facilitates processes, workflows and staffing mixes that will lead to practice sustainability and efficiencies using the electronic medical record; Participates as a medical practice management division representative on various committees in the hospital environment and communities served; Forecasts trends involving healthcare, staff development and competency needs and verification and establishes and maintains reporting systems. Participates in the development and implementation of operational and capital budgeting processes; Enhances operational effectiveness, emphasizing cost containment and high-quality patient care; Recognizes the vital role of customers in the organization and provides assistance, cooperation and service 100% of the time as apart of the daily work. Incorporates information from formal and informal customer and patient feedback processes into the employees' daily practice; Contributes to the success of the organization by participating in organizational and customer service/employee relations action plan programs, keeping current on new developments within the health system and by performing other duties as assigned.

EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS

Minimum requirement: Bachelor's degree in a health related field or 7+ years Practice Management related experience or Combination of education and experience equivalent Preferred qualifications: Completion of

UKKD LEAD

Academy.

WORKING ENVIRONMENT

• This job operates in a professional office environment routinely using standard office equipment such as computers.
• Occasionally requires travel to and from off-site locations
• The noise level in this position is usually low

PHYSICAL DEMANDS

• Frequently required to maintain a stationary position behind a computer or while presenting to individuals or groups.
• Frequently required to move about throughout the Medical Center or while rounding.
• Constantly required to communicate with people electronically, telephonically and in-person requiring talking and hearing.
• Constantly required to operate a computer and telephone.
• Constantly required to lift and/or move up to 15 pounds.
• Frequently required to lift and/or move up to 25 pounds.
• Occasionally required to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.