Nursing Office Assistant

Job Description Gould Farm Nursing Office Assistant - Full-Time The Gould Farm Nursing Office Assistant works as a member of a multidisciplinary team that contributes to each guest's treatment and recovery. Reporting to the Nursing Office Manager, the Nursing Office Assistant performs a variety of healthcare and administrative duties with a focus on medication administration, prescription management, and coordination with healthcare providers and insurance carriers. The Nursing Office Assistant engages in tasks, interventions and education that support guests in using medication as a tool in recovery, as well as skill building around mental and physical wellness strategies. The Nursing Office Assistant contributes to an efficient, effective and safe operation in compliance with Massachusetts Department of Public Health MAP certification. Must be willing to promote the values and spirit of Gould Farm, to actively participate as a member of the community and to continuously seek ways to improve, both self and function. Primary Responsibilities include but are not limited to: Medication Administration and Coordination Administer and document medications in accordance with Massachusetts MAP (Medication Administration Program) certification requirements. Maintain secure and organized medication storage systems and inventory. Track prescriptions and medication orders, including requesting refills, monitoring expiration dates, and coordinating new orders with prescribers. Coordinate with pharmacies regarding prescription fulfillment, delivery schedules, and medication changes. Support safe medication preparation and distribution processes. Healthcare Coordination Coordinate medical, dental and wellness appointments with outside providers. Assist in arranging transportation for medical appointments when needed. Communicate medication updates and relevant medical information to clinical staff and work team leaders. Insurance and Prescription Management Contact insurance providers to verify coverage. Assist with prior authorization requests and pharmacy benefit questions. Support guests in navigating insurance coverage, including direct assistance with insurance calls and plan changes when needed. Guest Health and Wellness Support Track and document health indicators such as weight and blood pressure. Encourage guests in pursuing wellness goals related to nutrition, exercise, and physical health. As regular points of contact, offer coaching and encouragement to support engagement in treatment and work programs. Administrative Responsibilities Maintain accurate and up-to-date documentation in the electronic health record (EHR) system. Maintain medication logs and other required documentation. Perform administrative tasks including answering phones, data entry, filing, faxing, and communication with pharmacies and providers. On-Call duties after 6 months of service. Triage and Crisis Support Provide initial triage and problem-solving with guests regarding health concerns that may impact participation in program activities. Provide basic first aid when needed. Support clinical and residential teams during crisis situations as appropriate. Communicate emerging health concerns to clinical leadership.

Qualifications:

Experience in mental health and healthcare is preferred. Securing MAP certification is a requirement of the position. Experience with electronic health records (or similar web based data/reporting systems) preferred. Updated CPR and First Aid certification will be required. Strong administrative and organizational skills are essential. Must have the mobility to spend 75% of the work shift standing and/or moving about the work area. Ability to work weekend, some evening, and holiday hours. This position requires residency at the Farm (living at Gould Farm in employer-provided low-cost housing). Should suitable housing not be available at the time of hire, an agreement to move to the Farm as soon as suitable housing is available is a contingency of employment. Commitment to

Diversity:

Gould Farm is an equal opportunity employer; the organization offers employment, advancement opportunities and benefits without regard to race, color, gender, gender identity and/or expression, sexual orientation, pregnancy, religion, marital status, parental status, physical or mental ability, mental health, age, veteran status, ancestry, national or ethnic origin, genetics, political beliefs, and any other basis prohibited by applicable state, federal, or local laws. Candidates who can contribute to Gould Farm's commitment to diversity are encouraged to apply.

Compensation :

Full-time position. Salary Range $19.00-$24.00 per hour, with a great benefits package including medical/dental insurance (employer pays 85% of premiums and up to 100% of deductible), life insurance, generous Paid Time Off (PTO includes 5 weeks of vacation and holidays the first two years and 6 weeks thereafter), generous sick time accrual, 401K, low cost on campus housing including utilities, generous food benefit including prepared meals 3X a day and access to basic pantry items and Farm made products. Interested candidates should submit a resume and cover letter to Human Resources at: hr@gouldfarm.org. Join a compassionate and dedicated team committed to supporting mental health and recovery. Our organization provides a nurturing community environment where adults facing mental health challenges can rebuild their lives through comprehensive care, meaningful work, and supportive relationships. We are seeking a proactive and organized Nursing Office Assistant to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and staff, manage administrative tasks in the nursing office, and ensure smooth daily operations. Your energetic approach and attention to detail will help create a welcoming environment for our guests and support the clinical team effectively. Greet guests, visitors, and staff with professionalism and warmth at the front desk Manage multi-line phone systems, direct calls, and handle inquiries efficiently Maintain accurate patient records through data entry, filing, and document proofreading Schedule appointments, coordinate calendar management, and assist with office management tasks Support medical reception duties by verifying insurance information and processing paperwork Assist with billing procedures using QuickBooks or similar bookkeeping software Ensure all office supplies are stocked and organized to facilitate seamless operations Excellent computer skills with proficiency in Microsoft Office, Google Workspace, and general computer literacy Strong organizational skills with the ability to multitask effectively in a fast-paced environment Experience with office management, clerical tasks, data entry, and filing systems Knowledge of front desk operations, multi-line phone systems, and phone etiquette Bilingual abilities are highly desirable to serve diverse populations Prior experience as a dental or medical receptionist or personal assistant is a plus Ability to handle customer service responsibilities with professionalism and empathy Familiarity with medical receptionist procedures, calendar management, proofreading, and administrative support tasks This paid position offers an engaging opportunity to contribute meaningfully within a supportive community dedicated to healing. If you thrive in organized environments where your interpersonal skills can shine—this role is perfect for you!

Pay:

$19.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person