Medical Practice Lead - Radiology

Under general supervision, leads, trains and oversees front desk staff for the department. Acts as a department liaison for FPI Payor Forums and the department billing team to include Registration Specialists and PAC Coordinators and to function as the front end EPIC Super User.

ESSENTIAL FUNCTIONS

Trains all new Medical Practice Representatives for the department, and provides feedback regarding staff performance. Evaluates and tests competencies, provides orientation, training, and continuing education of staff. Develops and maintains Medical Practice Representative training manuals and competencies. Actively utilizes improvement strategies and tools to positively impact all aspects of operations. Assists in developing goals and objectives to meet the strategic and business objectives for areas of responsibility. In cooperation with departmental leadership, leads all on-site activities in such a way that promotes the satisfaction and welfare of patients visiting the site.

Follows service recovery protocols:

trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed. Reviews Press Ganey reports with Practice Manager to develop improvement strategies. Attends appropriate EPIC Super User training sessions and acts as the front End Super User for the practice site. Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying demographic and insurance information in order to receive payment for services rendered. Assists Practice Manager in working in partnership with physicians to solve problems, resolve conflicts, and enhance operations, quality, and safety. Communicates operational issues to level of organization required to obtain timely and effective resolution.

EDUCATION/EXPERIENCE

High school diploma or general education degree (GED) preferred 5-7 years of Medical Practice experience, specializing in front desk operations, PC proficiency, strong customer service skills Current knowledge of payor requirements for referrals and authorizations Prior experience with

EMR, EPIC

preferred Minimum three years Medical Practice level III experience Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits . Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.