OFFICE SUPERVISOR

Introduction When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE 11 LOCATION OF POSITION

Baltimore City Department of Social Services Family Investment Administration 2000 N. Broadway Baltimore, MD 21213 Main Purpose of Job The Office Supervisor provides administrative, technical, and office operational services which enable professional, managerial, and office support staff to accomplish the agency's goals in an efficient manner to support the Family Investment Administration (FIA) throughout the Baltimore City Department of Social Service (BCDSS) in determining eligibility for cash assistance, Supplemental Nutritional Assistance Program (SNAP), Medical Assistance (MA), Emergency Assistance to Families with Children (EAFC), and Child Care subsidies to ensure efficient and effective service delivery. This position relieves the department head to routine management functions relating to the daily operations within and out of the respective department. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.

POSITION DUTIES

Administrative:

Responsible for orientation and training of Lead Clerks and Support Staff to become knowledgeable of office policy and procedural changes; responsible for ensuring that various reports as required by the agency or regulation such as voter registration, WORKS, and SAIL are completed timely and accurately; receipt, disbursement, and maintenance of various reports and controls; complete PEPS periodically on all employees supervised, interview applicants for various positions in the district office and make recommendations for hiring; work closely with the Community Resource Development to coordinate activities for personnel deployed by the Summer Youth Programs; work closely with Baltimore Works! in the supervision of Work Experience staff.

Supervisory:

Review essential job functions and CARES level; monitor to ensure clerical staff screen and upload new applications and initiate redeterminations on date of receipt and clearances using automated systems accurately in order to obtain and verify customer information in accordance with federal, state, and local policies, procedures and guidelines; assign workload to meet goals and deadlines, responsible for mandating that bus passes, tokens, and food vouchers, counsel and work closely with subordinate staff for performance and disciplinary action, and provide customer service both internal and external customers.

Technical:

Act as security monitor for computer networks to safeguard confidential information and equipment, responsible for ensuring appropriate CARES level access, train staff on various programs using computer hardware and software.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

Four years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education. 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience. 3.Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience. 4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. One year of computer experience with Google Workspace and Microsoft Office. Six months of experience supervising others. Six months of experience creating, editing, and reviewing documents using various computer software.

LICENSES, REGISTRATIONS AND CERTIFICATIONS NOT APPLICABLE. SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

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STATE

OF MARYLAND BENEFITS

Personal Leave

• new State employees are awarded six (6) personnel days annually (prorated based on start date). Annual Leave
• ten (10) days of accumulated annual leave per year. Sick Leave
• fifteen (15) days of accumulated sick leave per year. Parental Leave
• up to sixty (60) days of paid parental leave upon the birth or adoption of a child. Holidays
• State employees also celebrate at least twelve (12) holiday per year. Pension
• State employees earn credits towards a retirement pension.

Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is

STRONGLY

preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to:

Attention:

Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201. Or email cynthia.mcmillian@maryland.gov.; voice 410-767-7199. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.

Help@maryland.gov. Do not submit unsolicited documentation. Resumes should not be viewed for a completed state application.

TTY Users:

call via Maryland Relay. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country. We thank our Veterans for their service to our country and encouraged them to apply.