Practice Manager

Practice Manager Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Ready to join us?

Here's what the opportunity supported through our TGS Talent Acquisition Team requires:

In conjunction with the App Stack and Workforce Development Practices and Delivery Directors, the Practice Manager role oversees associated services and capabilities relating to all aspects of the new Accelerated Change service offering. This offering brings multiple standalone TGS services (including BTS, OCM, Agile Dojos, and WD training services) together to provide a Lean, flexible new service focused on driving the people-side of technology change. This role will provide oversight and orchestration of all ACA services, including supporting presales. Responsibilities also include management of related Workforce Development offerings: Advisory Services, Organizational Change Management, and Technology Adoption. The Practice Manager will work closely with key internal and external stakeholders to develop strategic and tactical solutions. The Practice Manager will work with clients and partners in Delivery, Sales, Sales Support, Solutioning, Marketing, Content Strategy, and other TGS Practices to improve our existing products, identify new or missing offerings, rapidly correct gaps, and better market our offerings for maximum impact. This role may require up to 25% travel.

Essential Job Duties and Responsibilities:

Service Line & Product Management

• Oversee all aspects of Accelerated Change Adoption offering, as well as a subset of Workforce Development offerings including: End User Adoption (EUA), Organizational Change Management (OCM), and Technology Adoption.
• Build, maintain, and evolve a scalable portfolio of service offerings, methodologies, and toolkits aligned with client priorities and market demand.
• Drive continuous improvement and innovation by incorporating industry best practices, emerging trends, and client feedback into practice offerings.
• Standardize reusable assets-including templates, playbooks, assessments, and accelerators-to improve delivery efficiency and quality across engagements.
• Partner with cross functional leaders to ensure offerings integrate seamlessly with other TGS technical and business transformation solutions.
• Establish performance measurement systems aligned to industry benchmarks.

Pre Sales & Solutioning Support

• Serve as a subject matter expert during sales cycles, supporting solution strategy, scoping, and level of effort estimates.
• Participate in client discovery sessions to assess change impacts, identify risks, and recommend tailored change and adoption approaches.
• Develop value propositions, proposal content, and case studies that differentiate Workforce Development offerings.
• Coach sales teams on positioning services as strategic enablers of transformation outcomes.

Delivery Excellence & Practice Quality

• Provide effective people leadership for roles including: Learning Consultants and Practice Architects by fostering a high-performing, collaborative team environment.
• Establish and enforce delivery practitioner standards, quality controls, and governance mechanisms to ensure consistent execution across engagements.
• Monitor project performance, identify delivery risks, and intervene proactively to support successful outcomes and client satisfaction.
• Facilitate knowledge sharing, retrospectives, and lessons learned activities to promote continuous improvement across the practice.
• Develop and mentor consultants, practitioners, and learning professionals to ensure high quality delivery.

Client Engagement & Strategic Influence

• As needed, provide strategic guidance and hands on support to TGS delivery teams to ensure successful navigation of complex organizational change efforts.
• Promote adoption and sustainment strategies that maximize business value and long term transformation success.
• Identify opportunities to expand services within existing client accounts through strategic relationship building.

Financial & Business Growth Responsibilities

• Manage to revenue, gross profit, utilization, and other relevant practice KPIs.
• Set expectations with leadership and direct reports regarding revenue and profitability projections.
• Grow long term client and partner relationships to support collaboration and service expansion.
• Build strong cross practice relationships to drive integrated offerings and shared growth.

Communication & Leadership

• Serve as a key participant in internal and client meetings.
• Communicate openly, clearly, and tactfully, including in sensitive or difficult situations.
• Effectively communicate project and practice information to leadership and peers across TGS.
• Address personnel matters directly and appropriately, partnering with HR as needed.
• Support ongoing mentoring, coaching, and career development for team members.

Required Education and/or

Experience:

• 10+ years product management or service delivery experience in an IT consulting service provider environment.
• 3+ years' experience leading teams.
• 10 years in change adoption services with a specific emphasis on Learning and Development, OCM, and coaching.
• OCM experience specific to technology adoption and implementation, with demonstrated familiarity supporting typical initiatives such as enterprise system implementations, platform migrations, digital tool rollouts, data/analytics modernization, and AI enablement efforts.

This includes partnering with technical and delivery teams to translate deployments into role based impacts, prepare users for new ways of working, and drive adoption through go live and stabilization. Practice-centric experience required

• Experience with Organizational Change Management across various models.
• Consulting business development experience preferred.
• BA or BS degree in a related field, MS preferred.
• Proposal and/or Statement of Work development experience.
• Agile Methodologies and Practices (SAFe, Scrum, Kanban, etc.)
• AI knowledge across emerging areas inclusive of Agentic AI, AI-assisted coding, and common industry uses.
• Tools and Technologies (eLearning authoring, Project Management tools, etc..) preferred
• Experience in a Professional Services organization.
• High degree of confidence and efficacy in hands-on executive presentation (C-suite) and preparation.
• Sales Support Engineer/Pre-sales support strongly preferred.

Requisite Abilities and/or

Skills, and Business Acumen:

• Strong conceptual and analytical skills, which demonstrate out of the box problem solving.
• Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment.
• Strong collaboration and relationship build skills.
• Team player with experience leading and collaborating cross-teams to deliver successful solutions.
• Excellent presentation and oral /written communication skills.
• Superior people and personnel management skills.
• Ability to lead a dispersed virtual team.
• High customer-facing and client interaction/negotiation skills.
• Detail oriented/h.

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