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Job Description
Dental Office Manager The Holistic Dental Studio Grand Rapids, MI Job Details Full-time 7 hours ago Benefits Continuing education credits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Retirement plan Qualifications Staff supervision Team supervision Dental insurance Workplace dispute resolution Medical scheduling Administrative experience Team development Hiring Health insurance knowledge Continuous improvement Healthcare practice operations management Dental treatment planning Managing projects Patient collections management Full Job Description Holistic Dental Office Manager Full-Time | Opening November 2026 Help Build Something Extraordinary We're opening a brand-new, state-of-the-art holistic dental practice in November 2026 , and we're searching for an exceptional Office Manager to help build our culture from day one. This is not a traditional dental office. We believe dentistry should change lives through exceptional relationships, elevated customer service, whole-body wellness, and uncompromising excellence. We're looking for a servant leader who thrives in luxury hospitality, inspires high-performing teams, and lives by a "Whatever It Takes" (WIT) attitude. If you are energized by creating unforgettable patient experiences, coaching others to greatness, and building systems that deliver excellence every day, we'd love to meet you. What You'll Do As our Office Manager, you'll be responsible for leading both the patient experience and the business operations of the practice.
You'll:
Lead, coach, and inspire a high-performing administrative team. Create a five-star patient experience from the very first phone call through long-term patient relationships. Foster a culture of hospitality inspired by luxury service brands like Ritz-Carlton. Hire, onboard, train, and develop team members while maintaining accountability and positivity. Oversee scheduling, collections, insurance coordination, treatment acceptance, and daily operations. Monitor KPIs, production, collections, scheduling efficiency, and patient satisfaction. Lead daily huddles and weekly team meetings with energy and purpose. Build systems that create consistency, efficiency, and an exceptional patient journey. Partner closely with the doctor to execute the practice vision and strategic goals. Help launch and grow a brand-new practice into the premier holistic dental destination in the community. What We're Looking For We're looking for someone who doesn't simply manage an office—they build people, solve problems, and elevate everyone around them. Required Qualifications 5+ years of dental office management experience. Proven leadership experience managing teams. Strong understanding of dental insurance, treatment planning, collections, scheduling, and practice operations. Experience achieving production and collection goals. Excellent communication and conflict-resolution skills. Strong organizational and project management abilities. Preferred Qualifications Experience in fee-for-service or high-end private practice. Knowledge of holistic or biologic dentistry (or a passion to learn). Experience with Eaglesoft, Dental Intelligence, Open Dentalor similar dental software. Leadership or customer service training is a plus. Who You Are You are someone who: Believes every patient deserves a world-class experience. Leads with humility, integrity, and accountability. Has a genuine passion for serving others. Takes ownership without waiting to be asked. Brings solutions—not excuses. Embraces change and continuous improvement. Coaches people instead of simply supervising them. Holds yourself and others to a high standard. Lives a Whatever It Takes (WIT) mindset. Finds joy in helping others succeed. Our Core Values We hire, recognize, and promote people who embody our values: Lead with Love Whatever It Takes (WIT) Excellence in Every Detail Radical Ownership Lifelong Learning Integrity Always Team Before Self Patient Experience Above Expectations What We Offer Competitive salary based on experience Performance bonus opportunities Paid Time Off Paid Holidays Continuing education and leadership development Team-building events Beautiful, modern holistic dental environment Opportunity to help build a practice from the ground up A culture where leadership, innovation, and personal growth are celebrated Why Join Us? Most offices are hiring someone to maintain the status quo. We're looking for someone who wants to build a legacy. If you believe dentistry can heal, hospitality matters, leadership changes lives, and excellence is a daily habit—not an occasional event—we'd love to hear your story. Apply today and help us create a patient experience unlike anything our community has ever seen.
Benefits:
401(k) 401(k) matching Continuing education credits Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance
