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Veterinary Practice Manager
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Thumb Veterinary Services
Sandusky, MI (In Person)
$70,000 Salary, Full-Time
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Job Description
V e t e r i n a r y P r a c t i c e M a n a g e r Position Summary We are seeking an experienced and motivated Practice Manager to provide operational leadership for a privately owned mixed animal veterinary practice serving both companion and production animal clients. This position is responsible for the overall business management, strategic planning, and human resource functions of the practice, working closely with the ownership team to ensure optimum patient care, financial health, employee engagement, and exceptional client service. The ideal candidate is a strong leader who can balance business strategy with day-to-day operational oversight while fostering a positive workplace culture and supporting a high-performing veterinary team. Key Responsibilities Business Operations & Strategic Planning Oversee daily business operations to ensure efficiency, productivity, and excellent client service. Partner with practice ownership to develop and execute short- and long-term strategic plans. Monitor key performance indicators (KPIs), practice metrics, and benchmarks. Identify opportunities for growth, improved profitability, enhanced client experience, and operational efficiencies. Develop and implement policies, procedures, and best practices across all areas of the practice. Coordinate facility, equipment, and technology needs to support clinical operations. Lead special projects and business initiatives as assigned. Financial Management Work closely with the practice's CPA and bookkeeping/business associate to support financial management and reporting. Review financial statements, budgets, revenue trends, and expense management. Assist with annual budgeting, forecasting, and financial planning. Monitor practice performance and recommend strategies to improve financial outcomes. Ensure appropriate internal controls and business processes are maintained. Human Resources & Team Leadership Lead all human resource functions including recruitment, hiring, onboarding, retention, and employee development. Develop staffing plans to support practice growth and operational needs. Manage employee performance evaluations, coaching, disciplinary processes, and conflict resolution. Foster a positive, collaborative, and accountable workplace culture. Ensure compliance with employment laws, workplace policies, and safety regulations. Oversee employee benefits administration, scheduling coordination, and compensation recommendations. Support leadership development among veterinarians and department supervisors. Client Service & Practice Growth Promote a culture of exceptional client care and customer service. Address escalated client concerns and facilitate effective resolutions. Support marketing, community outreach, and client retention initiatives. Identify opportunities to strengthen client relationships and enhance the practice's reputation. To Apply Interested candidates should submit a resume and cover letter outlining their leadership experience, management philosophy, and interest in veterinary practice management. 60 E. Miller Rd, PO Box 152, Sandusky, MI 48471