Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Veterinary Hospital Operations Manager Southern Pines, NC 28387 $48,107.36 - $57,935.75 a year - Full-time $48,107.36 - $57,935.75 a year - Full-time Build More Than a Career. Help Build the Future of a Hospital. Longleaf Animal Hospital is seeking an experienced Hospital Operations Manager to help lead our team into the next phase of growth. This is not a traditional veterinary management position. We are looking for a proven leader who is passionate about developing people, building systems, improving efficiency, and creating a culture of accountability and excellence. If you're looking for an opportunity where you can truly shape the future of a hospital rather than simply maintain one, we'd love to meet you. You'll work directly with the Practice Manager to develop our people, improve our operations, and help create one of the best veterinary hospitals in North Carolina. Why You'll Love This Role At Longleaf Animal Hospital, we believe leadership should have the freedom to lead. In this position, you'll have the opportunity to: Build and develop a high-performing veterinary team. Partner directly with the Practice Manager on operational strategy. Create and implement new systems and Standard Operating Procedures. Mentor employees and develop future leaders. Improve workflows that positively impact patients, clients, and employees. Make meaningful, lasting improvements instead of simply maintaining the status quo. What You'll Do As our Hospital Operations Manager, you will oversee the daily operation of the hospital and provide leadership to all non-doctor support staff.
Responsibilities include:
Supervise veterinary technicians, veterinary assistants, receptionists, kennel attendants, pet boutique staff, and support personnel. Lead employee onboarding, orientation, coaching, and professional development. Conduct performance evaluations and provide ongoing feedback and accountability. Develop, implement, and maintain Standard Operating Procedures. Improve hospital workflows, efficiency, and operational consistency. Coordinate employee training and continuing education. Foster a positive culture built on teamwork, professionalism, and accountability. Lead staff meetings and departmental communication. Ensure compliance with hospital policies, OSHA standards, DEA requirements, and safety procedures. Partner with the Practice Manager on recruiting, staffing, scheduling, and long-term operational planning. Assist with inventory oversight and quality assurance initiatives. Monitor medical record quality and operational compliance. Help create an exceptional experience for every patient and every client. Maintain the highest standards of professionalism and confidentiality.
The ideal candidate enjoys:
Building high-performing teams. Coaching and mentoring employees. Creating systems that improve efficiency and consistency. Solving operational challenges with confidence. Leading through collaboration rather than authority. Holding employees accountable with fairness and professionalism. Continuously improving hospital operations. Taking ownership and following through. Celebrating team successes while helping employees grow. Required Qualifications Current Registered Veterinary Technician (RVT, LVT, or CVT) license in good standing or ability to obtain North Carolina licensure prior to employment. Minimum of five years of experience in companion animal veterinary medicine. Minimum of two years of experience as a Lead Veterinary Technician, Technician Supervisor, or comparable veterinary leadership role with direct supervisory responsibilities. Demonstrated success supervising, coaching, mentoring, and developing veterinary support staff. Strong technical proficiency in anesthesia, dentistry, laboratory diagnostics, nursing care, and hospital workflow. Experience developing, implementing, and maintaining Standard Operating Procedures. Excellent leadership, communication, conflict resolution, organizational, and problem-solving skills. Experience using veterinary practice management software. Cornerstone experience is preferred. Ability to lead with integrity while maintaining professionalism and confidentiality. Preferred Qualifications Bachelor's degree in Business Administration, Healthcare Administration, Veterinary Technology, Management, or a related field. Experience managing multiple departments within a veterinary hospital. Experience with recruiting, onboarding, performance evaluations, and employee development. Experience with inventory management, quality assurance, and workflow improvement. Working knowledge of OSHA, DEA, and veterinary regulatory compliance. Experience leading hospital growth initiatives and operational improvement projects. Benefits Competitive salary based on experience. Employer sponsored health insurance. Paid Time Off. Paid holidays. Employee pet care discounts. Free Reference Labs Paid continuing education. Attendance at a veterinary leadership or management conference or event each year. Professional leadership development opportunities. Opportunity for career advancement within a growing organization. About Longleaf Animal Hospital At Longleaf Animal Hospital, we believe great veterinary medicine begins with a great team. We are committed to creating an environment where employees are supported, challenged, and empowered to grow professionally. Our goal is to build a hospital known not only for exceptional medicine, but also for exceptional leadership, teamwork, innovation, and client service. We are investing in our people, our processes, and our future, and we're looking for someone who wants to be part of building something special. We are not looking for someone to simply maintain our hospital. We are looking for someone who wants to leave it better than they found it. If you're an experienced veterinary leader who is ready to make a lasting impact on a growing practice, we
Pay:
$48,107.36 - $57,935.75 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
