Job Description
Come work at one of the greatest places in Fremont.
We are currently looking for:
Veterinary Office Manager, Our approach goes far beyond addressing our animals' basic needs to support their physical, mental, social, and emotional needs. By being sure we take all of these elements into consideration, we can help pet parents take the very best care of their pets. Our obsession with delivering the very best experiences for pets and their parents guides all we do. From our convenient, affordable, pet services, to our extensive knowledge of state-of-the-art procedures, we always make sure to keep our commitment to healthy, happy pets front and center. Position Purpose:
The purpose of this Veterinarian Office Manager position inherently involves providing excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. Our Veterinary Office Manager sets the tone within the technical and customer support staff in the hospital, and is responsible, like all team members, for fostering cohesion and motivation within the team. All hospital staff are responsible for performing their duties in a way that creates an environment in which: The patient's needs always come first; Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience; Contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible; Exceptional teamwork and commitment to shared goals benefits the entire organization Essential Job Functions :
The incumbent must be able to consistently perform all of the following duties and responsibilities: Schedule appointments, communicate with and educate clients, relay test results to doctor and clients Maintain and update inventory levels as well as client/patient records, and manage accounts receivable. Greet clients and patients arriving for appointments and escort into an exam room. Record all relevant information in the electronic medical record, and assist Doctors as needed. Participate in the training of new staff members and general dissemination of knowledge as required. Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule. Human Resource Functions include training, motivation, discipline, and scheduling of staff for optimal effectiveness. Nature of Supervision In all activities related to the care of individual patients, the incumbent will take direct supervision from the veterinarians. For purposes of overall supervision, the incumbent takes direction from the Hospital Owners. Planning and Problem Solving Like all team members, the Veterinary Office Manager plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, members, and non-member clients. Impact This position will impact the organization by contributing to the growth of a productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position is a leader in ensuring that we have a cohesive, well-trained, and motivated technical team. The desired end result is the creation of an optimal environment that ensures employee retention, patient well-being, and customer satisfaction. Work Environment:
The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 40 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets. Education/Experience:
Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations Experience in Rhapsody Veterinary Management Software a plus Inventory/HR Management experience a plus. The Pet Hospital, a Division of Sakocius Veterinary Services, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Job Type:
Full-time Pay:
$19.50 - $23.00 per hour Work Location:
In person
