Front Office Manager - Hilton Garden Inn Buffalo Downton

Hilton Garden Inn Buffalo Downtown is hiring a Front Office Manager to lead our guest service team who shares a passion for excellence and who infuses enthusiasm into everything they do. The FOM directs and guides the activities of the Front Desk and Guest Services to create a special welcoming and memorable experience for our guests.

Responsibilities:

Oversee Front Office staff, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements. Ensure the smooth registration and cashiering functions of the Front Office. Reviews daily arrivals, group needs, and room assignments and coordinates with the Housekeeping Department. Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. Acts in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees when senior management is not available.

Qualifications:

HS Diploma or GED. Prior hotel front desk experience or supervisory experience a must. Hilton experience is preferred. Excellent personal presentation and interpersonal skills, good problem-solving ability and proficiency in hotel property management systems. Flexible schedule, including nights, weekends and holidays.

We Offer:

Health, dental and vision insurance Generous PTO 401(k) Potential for two (2) pay increases per year Apply today and help us deliver exceptional stays, one guest at a time! We are an Equal Opportunity Employer - committed to conforming to applicable laws and regulations and affording equal employment opportunity to qualified individuals regardless of their race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, veteran status, or other applicable protected class.