Practice Manager, Huntington, New York

Practice Manager — Lead the People Who Care for the Patients We're looking for a leader who measures success not just by what they accomplish, but by what they make possible for the people around them. If you find meaning in developing others, building culture, and doing right by patients and clients alike — we'd love to talk. About This Role Dix Hills Animal Hospital is looking for a fulltime Practice Manager. Dix Hills, part of the Suveto network of hospitals, is a full-service veterinary hospital. We are located in the Huntington, New York. This is a role for someone who sees leadership as a responsibility, not just a title. As practice manager, you'll be the operational and cultural heart of our hospital — shaping the environment our team works in, the experience our clients have, and the standards of care our patients receive. You'll have real ownership here. We're looking for someone who brings their own perspective, asks hard questions, and isn't content to simply maintain the status quo. At the same time, you won't be doing it in isolation — this role comes with genuine support and a team that's invested in getting it right alongside you. You'll also be visible and present — on the floor alongside your team, not just behind a desk — because we believe the best leaders lead from the front. Your Support Structure You'll work alongside a Medical Director and an Assistant Practice Manager, and have the full backing of a larger multi-hospital organization — including dedicated HR, accounting, and operations support. When you're navigating a complex people matter, a financial question, or an operational challenge, you have experienced partners to work through it with. Assistant Practice Manager Medical Director Dedicated HR team Accounting team Operations support What You'll Lead Patient care culture: Every decision we make traces back to the quality of medicine we deliver Team growth: Recruiting, developing, and retaining people who love what they do Client experience: Building the trust and relationships that keep clients coming back Financial performance: P&L ownership — revenue, expenses, KPIs, and profitability Culture & engagement: A workplace where people feel valued, supported, and proud to work Facility & operations: Equipment, inventory, vendors, technology, and safety standards Core Responsibilities This role touches every part of the hospital. Here's what that looks like day to day: People, Culture & Development Lead the full hiring process — from recruiting and interviewing through onboarding — and build a team that reflects the culture we're working to create Conduct bi-annual performance conversations using a structured framework, focused on growth and goal-setting rather than just evaluation Coach and develop your APM and department heads — invest in their growth and give them room to lead Build onboarding and training programs that go beyond clinical skills, incorporating emotional intelligence, communication, and conflict resolution Create and maintain continuing education opportunities for all paraprofessional staff Be genuinely available to your team — listen to their concerns, encourage independent thinking, and help them solve problems collaboratively Support your team through conflict with care and fairness, helping all parties grow through the experience Facilitate staff and leadership meetings that are focused, productive, and worth people's time Use SMART goals to keep projects on track and give the team a clear picture of progress Clinical Environment & Client Experience Be present on the floor — lead by example and pitch in wherever the team needs you Set and uphold high standards of client service and patient care, with a coaching mindset rather than a purely corrective one Help staff develop their phone skills and ability to convert inquiries into visits — this is a meaningful part of how we serve clients well Serve as the bridge between reception and treatment, keeping the flow of the day smooth and the experience consistent Develop and maintain protocols and SOPs that support consistent, high-quality care across the team Handle client concerns thoughtfully and professionally, using feedback as an opportunity to improve Assist with treatment plan conversations and offer real-time support to staff as needed Collaborate on marketing programs that grow the practice and strengthen our community presence Financial Oversight Use KPIs and financial data to keep the practice on track — meeting revenue goals, managing costs, and identifying opportunities to grow Own the P&L and review financial performance regularly with an eye toward both short-term adjustments and long-term health Oversee daily deposit preparation and ensure accurate, timely processing Manage expenditures responsibly within practice guidelines and seek appropriate approval when needed Monitor accounts receivable to keep billing current and accurate Collaborate with operations and medical leadership on paraprofessional compensation, reviewing and adjusting periodically Meet regularly with veterinarians to review performance data and align on priorities Operations, Facility & Compliance Meet weekly with the Medical Director and Operations Director to stay aligned, plan ahead, and divide responsibilities effectively Maintain an inventory control system that keeps the practice well-stocked, efficient, and profitable Oversee equipment purchasing, maintenance, and storage, and work with leadership to plan for longer-term equipment needs Keep the facility clean, functional, and well-maintained — an environment the whole team can be proud of Serve as the go-to for technology platforms across the hospital, including practice management software, scheduling, HR, and expense tools Develop and maintain hospital protocols and standard operating procedures Ensure compliance with OSHA, DEA, EEOC, and all applicable regulations — keeping the team trained and current Communicate policy changes and updates clearly and in a timely way across all staff Who You Are You're an experienced leader in a service-oriented field — ideally veterinary or human healthcare — with a genuine belief that your job is to make the people around you better. You care about the work, and it shows in the teams you've built and the cultures you've helped shape. You're emotionally intelligent, self-aware, and comfortable having honest conversations — whether that's coaching someone through a rough patch, addressing a performance concern, or presenting financials to leadership. You hold high standards without making people feel small, and you know that trust is built through consistency, not authority. You don't need to have every answer. You need the judgment to find them and the humility to ask for help when it matters. We live by the

Platinum Rule:

treat others as they would like to be treated. It shapes how we show up for our clients, our patients, and each other.

Qualifications Experience:

5+ years in medical or service operations management

Financial:

Demonstrated P&L responsibility

Education:

Bachelor's degree and/or practice management experience

Skills:

High EQ, budgeting, HR, vendor management, team development Additional Requirements Comfortable working independently and collaboratively depending on what the moment calls for Strong emotional intelligence and the ability to navigate difficult conversations with care Proficiency with technology platforms — practice management systems, scheduling, HR tools, project management software, and expense reporting Ability to lift patients and carry up to 25 lbs; able to lift over 25 lbs with assistance Comfortable on your feet — this role involves extended periods of standing and moving through the hospital At ease in a busy, sometimes noisy environment Why This Practice Dix Hills Animal Hospital has been woven into its community for over four decades — and that kind of longevity doesn't happen by accident. It's the result of teams who genuinely cared, medicine that didn't cut corners, and relationships with clients built over years and generations. The pets who came in as puppies and kittens grew up here. So did some of the staff. We're at an exciting moment in the practice's story — a strong foundation, a talented clinical team, and real appetite to grow. The right practice manager won't just keep the lights on. They'll help write the next chapter. Compensation Commensurate with experience Benefits Paid time off & holidays Medical, dental & vision insurance 401K with a 4% true match Pet care discounts Continuing education Paid parental leave Volunteer time off Dix Hills Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.