Assistant Front Office Manager

Assistant Front Office Manager (part of IHG Hotels & Resorts) 3.7 3.7 out of 5 stars Manhattan, NY 10001 $60,000

• $65,000 a year
• Full-time Holiday Inn 19,927 reviews $60,000
• $65,000 a year
• Full-time Job Summary The Assistant Front Office Manager plays a crucial role in ensuring the smooth operation of the front office at our hotel or resort.

This position involves overseeing guest services, managing front desk operations, and providing exceptional customer service to enhance the guest experience. The ideal candidate will possess strong hospitality management skills and a passion for delivering outstanding service in a fast-paced environment. Responsibilities Assist in managing daily front office operations, ensuring efficient and effective service delivery. Supervise front desk staff, providing training and support to maintain high standards of guest relations. Handle guest inquiries and resolve issues promptly to ensure satisfaction. Oversee night audit processes, ensuring accuracy in financial reporting and guest accounts. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Manage multi-line phone systems, demonstrating excellent phone etiquette while addressing guest needs. Collaborate with other departments to ensure seamless communication and service delivery. Monitor front desk performance metrics and implement improvements as necessary. Skills Strong background in hospitality management with proven experience in hotel or resort settings. Bilingual or multilingual capabilities are highly desirable for effective communication with diverse guests. Excellent customer service skills with a focus on guest relations and satisfaction. Familiarity with night audit procedures and financial reporting within a hotel environment. Proficient in operating multi-line phone systems and handling high call volumes efficiently. Ability to work collaboratively within a team while also demonstrating leadership qualities at the front desk. Strong organizational skills with attention to detail to manage multiple tasks effectively. Join our team as an Assistant Front Office Manager and contribute to creating memorable experiences for our guests! Proficiency in OPERA is required. Proficiency in the IHG systems is a plus.

Job Type:

Full-time Pay:

$60,000.00

• $65,000.

00 per year

Work Location:

In person