Assistant Front Office Manager - Hotel Cleveland

Assistant Front Office Manager - Hotel Cleveland Cleveland, OH Job Details Full-time 1 day ago Benefits On-the-job training Qualifications Customer communication Customer relationship building Writing skills Managing hospitality teams Mid-level Supervising experience Hospitality Management Conflict management Front desk OPERA Cross-functional collaboration Leadership 2 years Team motivation (leadership skill) Hotel management Full Job Description About Coury Hospitality We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of Experience Curators! About Our Company We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of innovators! You should join our team if you believe... That people come first and that our Curators are the driving force behind our success. That, as a Manager, you teach and inspire your team to exceed the expectations of every guest that arrives to the hotel. It's empowering to exercise creativity and collaboration. In joining an organization that cares about and supports your career growth and development. You're a great fit for this role if you... Have a passion for seeking perfection in every interaction with guests. Possess the ability to ignite a spirit to serve all those who you interact with and work with you. Have a desire to anticipate the needs and desires of guests and others in a fast-paced environment. Love interacting with guests and are a gifted communicator face-to-face and in writing. Engage and work cooperatively with other departments, exemplifying strong teamwork and treating all coworkers with professional respect. View every conflict or setback as an opportunity for improvement and growth. We're excited to have you join us because... You demonstrate strong customer-relation skills with a total commitment to guest satisfaction. You are a "people-person" who thrives on public contact. You are capable of conflict resolution when facing challenging situations with guests and other stakeholders. You have experience of leading a team of Front Desk clerks and can provide direction to the team.

Education and Experience:

Hospitality management education and/or appropriate level of on-the-job training Two years' experience as a Front Desk Agent or Supervisor Opera or Lightspeed knowledge a plus Here's the

Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate

UNMATCHED MOMENTS.

What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.