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Front Office Supervisor
Job
Courtyard by Marriott - Mason, Ohio
Mason, OH (In Person)
Full-Time
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Job Description
Are you a hospitality leader who thrives on creating seamless guest experiences and motivating front desk teams? Do you bring energy, organization, and a passion for leading others to every shift? If you love coaching, problem-solving, and going the extra mile for guests, join us as our next Front Office Supervisor and make every stay unforgettable! Why You'll Love This Job Lead & Inspire
- Manage and mentor a front desk team, helping each member grow while delivering service that exceeds expectations. Drive Operational Excellence
- Oversee all front desk operations, including guest check-in/check-out, cash handling, and Hilton Honors enrollment, while maintaining smooth, efficient processes. Be Guest-Centric
- Anticipate and exceed guest needs, resolve issues with professionalism, and create memorable experiences that keep guests coming back. What You'll Be Doing Team Leadership
- Hire, train, coach, and hold front desk staff accountable to 6PM Hospitality and Hilton standards; rotate Manager on Duty shifts and ensure shifts are always covered. Daily Operations
- Oversee front desk operations, maintain accurate guest accounts, monitor payroll, and follow shift checklists for seamless hotel operations. Guest Experience
- Greet guests warmly, respond to requests, handle concerns tactfully, and provide accurate information about the hotel and surrounding area. Sales & Revenue
- Promote Hilton Honors enrollment, upsell rooms and hotel amenities, collect leads, and support property sales goals. Inventory & Administration
- Monitor office and Café supplies, maintain records, assist with payroll, and participate in departmental and management meetings. Safety & Compliance
- Follow all safety procedures, emergency protocols, and local regulations, while ensuring team members do the same. Cross-Department Support
- Collaborate with all hotel departments, assist with Café operations, and support special projects as needed. Who You Are Experienced & Knowledgeable
- Minimum of 1 year in a front desk or guest services role with strong knowledge of front office operations. A Leader & Mentor
- Skilled at coaching, motivating, and developing a team while maintaining accountability and high service standards. Guest-Focused & Detail-Oriented
- Passionate about delivering exceptional service, solving problems, and creating memorable stays. Flexible & Resilient
- Ready to work varied schedules, including evenings, weekends, and holidays, while thriving in a fast-paced environment. Physically Capable
- Comfortable standing for long periods, walking the property, and assisting with guest needs throughout the hotel. Tech & Process Savvy
- Proficient in basic computer use, record keeping, email, and following structured operational processes.