Medical Office Manager

Position Summary Paragon Personal Healthcare, the private concierge medical practice of Dr. Rebecca Plute, M.D. is seeking a highly organized, compassionate, experienced Medical Office Manager to support both clinical coordination and daily office operations within a personalized, patient-centered medical practice. This is an opportunity to work closely with a respected physician in a relationship-based healthcare environment where patient care, communication, and continuity matter. The ideal candidate has medical office experience, strong clinical support skills, excellent communication, strong follow-through, and the ability to manage multiple priorities in a close-knit practice setting. Key Responsibilities Patient Communication & Scheduling

• Answer phones and manage patient communication
• Schedule patient appointments and support calendar flow
• Manage patient portal messages and follow-up communication
• Support patient intake and coordination processes
• Help triage urgent requests appropriately
• Coordinate communication with patients, pharmacies, labs, specialists, hospice providers, and other healthcare partners Clinical Support
• Take blood pressures and support patient clinical needs
• Perform blood draws as appropriate to experience/certification
• Support lab coordination and patient follow-up related to testing/results
• Assist with prescription refill coordination and pharmacy communication
• Support physician workflow during patient care activities Administrative & Office Support
• Maintain accurate patient records and EHR updates
• Coordinate prior authorizations and insurance-related follow-up
• Handle medical records requests and documentation workflows
• Manage faxes and route documents appropriately
• Support billing-related administrative coordination as needed
• Assist with general office administration and coordination activities as needed Practice Operations
• Help maintain smooth daily office flow
• Support physician schedule and workflow organization
• Manage interruptions and shifting priorities calmly
• Maintain organized communication and follow-up tracking
• Support transition, workflow consistency, and documentation improvements
• Identify administrative bottlenecks or workflow gaps as needed Preferred Qualifications
• Medical Assistant experience required
• LPN experience preferred but not required
• Prior physician office, concierge practice, or patient-centered healthcare environment strongly preferred
• Experience with blood draws, vitals, EHR systems, patient communication, and scheduling
• Familiarity with prior authorizations, insurance verification, referrals, and medical records
• Hospice coordination experience is a plus but not required
• Strong computer skills and comfort working within electronic medical records Key Characteristics
• Compassionate and patient-centered
• Highly organized and detail-oriented
• Calm under pressure
• Strong time management
• Excellent follow-through
• Comfortable working independently
• Professional, trustworthy, and dependable
• Strong communication skills
• Able to support a close-knit, relationship-based practice environment Responsibilities may continue evolving as workflows, operational support structures, and transition planning are further evaluated.

Benefits:

Health insurance Paid time off

Work Location:

In person