Sr. Practice Manager | Medical Oncology, UPMC

UPMC Hillman Cancer Center is seeking a strategic, high‑impact Practice Manager to lead operations within our Medical Oncology Department in Mechanicsburg. In this role, you will shape the daily performance of a busy oncology practice - overseeing provider and treatment schedules, managing staffing and workflow, and driving an exceptional patient experience. You'll serve as a key operational leader with meaningful influence over access, throughput, and financial outcomes across the site. We're looking for a dynamic, forward‑thinking leader who thrives in a complex clinical environment and excels at building strong partnerships with physicians, nursing teams, and regional leadership. A solid understanding of core medical front‑office functions—check‑in/check‑out, scheduling, registration, chart preparation, phone management, and financial counseling—is highly valuable. The Sr. Practice Manager must bring strong communication skills, a positive, professional presence, and a commitment to compassionate cancer care. You will manage all operational aspects of the practice to ensure seamless coordination, high‑quality service, and a supportive environment for both patients and staff. If you're a people‑centered leader with a passion for developing teams, optimizing operations, and making a meaningful impact in oncology care, we invite you to take the next step in your career and join us!

Responsibilities:

Ensure appropriate and high quality staffing through the strategic placement of office coordinators, office and practice managers. Supervise and oversee practice budgets. Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable. Serve as liaison to various UPMC departments and resources. Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services. Develop strategic plans for practices. Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas. Ensure compliance with all UPMC policies and procedures. Communicate effectively with staff, physicians and peers through oral and written communications. Assist in the due diligence, practice valuations, contract negotiations and staffing as required. Assist in physician relations as necessary. Maintain knowledge initiatives as it relates to the operation of the practices. Oversee and assist in the recruitment of staff and new practices. Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations. Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.