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Medical Front Desk Supervisor
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Retina Vitreous Consultants Inc.
Pittsburgh, PA (In Person)
$60,000 Salary, Full-Time
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Job Description
About the Role Retina Vitreous Consultants, Inc. is seeking an experienced and highly organized Front Desk Supervisor to co-manage front office operations across our growing retina practice. This leadership role is essential to ensuring exceptional patient experiences, efficient clinic workflows, and clear communication with both patients and referring providers. The ideal candidate thrives in a fast-paced specialty practice and understands the importance of coordination in a referral‑based healthcare setting. Key Responsibilities Oversee daily front desk operations to ensure smooth, efficient patient check-in and check-out Supervise, train, coach, and support front desk staff across six practice locations in Southwest Pennsylvania and West Virginia Manage complex scheduling for multiple retina specialists, including urgent and referral-driven appointments Serve as a primary point of contact for patient concerns, resolving issues with professionalism and empathy Coordinate and communicate effectively with referring physicians' offices, ensuring accurate scheduling, timely information exchange, and outstanding service Maintain accurate patient demographics, insurance verification, and documentation Ensure compliance with HIPAA and healthcare regulations Monitor workflows to improve efficiency and enhance the patient and referring-provider experience Oversee front desk supplies and inventory Collaborate closely with physicians, technicians, and leadership to support clinic operations Qualifications Previous experience as a Front Desk Manager, Office Manager, or Supervisor in a medical practice (ophthalmology/retina experience strongly preferred) Solid understanding of medical office operations, insurance processes, and healthcare regulations Strong leadership skills with the ability to motivate and develop staff Excellent organizational skills with the ability to multitask and prioritize in a busy clinical environment Proficiency with EHR systems and scheduling software Excellent communication, customer service, and problem-solving skills Detail-oriented with a proactive, solutions-focused mindset About Us Retina Vitreous Consultants, Inc. has proudly served the Greater Pittsburgh community for over 40 years. We are known for delivering exceptional retinal care through advanced technology, clinical excellence, and compassionate service. Our team culture is collaborative and supportive, with an emphasis on professional development, respect, and teamwork.