Clinical Practice Manager - Speech & Hearing

Clinical Practice Manager

• Speech & Hearing Chattanooga, TN Job Details Full-time 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance Flexible spending account Paid time off 401(k) 4% Match Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Computer literacy Supervising experience Team management Full Job Description Clinical Practice Manager•The Speech & Hearing Center at Signal Centers About the Role The Speech & Hearing Center's Clinical Practice Manager acts as the voice of the Center•communicating its mission and services to the community.

This position is also tasked with ensuring the quality of patient care, organizational efficiency, and opportunities for program expansion. They lead the department's strategy, vision, and allocation of resources necessary to fulfill the mission. This role requires a strong blend of leadership and organizational skills and healthcare industry knowledge. Leadership Collaborate with Chief Program Officer to develop & maintain the strategic direction for program, from vision to implementation, to propel mission. Serve as an advocate and spokesperson for the agency's mission, programs, and services. Set department culture and foster best place to work through professionalism and a team-based approach. Build relationships of trust, responsibility and accountability while instilling a feeling of partnership and cohesion within the organization. Professional Attributes and Community Relationships Increase the Center's presence in the community. Understand the community landscape and where the Center can fill gaps and alleviate health disparities. Collaborate with Marketing to carry out strategic marketing plans to build the brand and meet business objectives. Leverage community relationships and seek collaborative opportunities to further the mission. Build and maintain funder relationships. Fiscal Management Collaborate with the CFO and Chief Program Officer to maintain fiscal stability and sustainability. Help manage profitable annual budget, in partnership with accounting, to ensure fiscal health of overall program. Partner with CFO to ensure appropriate fiscal controls and procedures are in place for transparency and accountability. Support the grant process through the full lifecycle, from applications to reporting. Operational Skills Optimize internal systems and staff functions by regularly assessing and enhancing operations, program delivery, and expansion. Oversee departmental productivity, profitability, and quality of services across audiology diagnostics, device sales, OSHA industrial hearing, newborn hearing screening, speech-language pathology, occupational therapy, and physical therapy, ensuring efficient service delivery and compliance with best practices. Manage clinical productivity to maximize output within current staff and uphold a patient-centered experience, including customer service training, patient-friendly policies, internal collaboration, and a supportive office environment. Procure and maintain fee-for-service contracts, work with accounting on insurance credentialing and carrier contracts, and ensure compliance with HIPAA, CMS, TEIS, and contract standards. Maintain Center data for HIPAA compliance and business analysis; implement a multi-disciplinary medical model for service quality; and collaborate with facility, technology, and IT leaders to ensure regulatory compliance, stable IT infrastructure, and smooth operations. Supervision Partner with Human Resources to ensure the Center remains fully staffed, actively supervising employee relations, talent retention, and resolving conflicts. Build and maintain a strong team by filling staffing gaps, promoting cross-training and redundancies to minimize disruptions, and developing volunteer, internship, and externship opportunities to cultivate future talent. Enforce Center policies and procedures, manage all staff from onboarding through ongoing regular meetings, and oversee staff development—including in-service training, coaching, and annual performance evaluations—to support continuous growth and maintain high standards.

Our Ideal Leader Qualifications:

Master's degree or higher in Healthcare Administration or related field. Alternately, a background of being a licensed clinician within the speech & hearing industry and additional training in leadership or medical management. At least three years prior management experience including supervision of staff. Prior experience in a clinic or medical environment. Connection to the mission of serving those with communication disorders. Experience with budgeting and fiscal management as well as knowledge of medical billing and resolving issues around billing. Knowledge of healthcare laws and regulations related to the administration of a medical clinic.

Knowledge, Skills & Abilities:

Solutions-focused leader with demonstrated time, personnel, and fiscal management skills. Holds strong community ties and knowledge with ability to build relationships. Ability to think strategically with a propensity for delivering projects and managing inherent challenges. Excellent interpersonal, verbal, and written communication skills. Solid computer proficiency, Strong collaborative management style with ability to build and support a team. Organized, detail oriented and accurate. Exhibit a pleasant and welcoming demeanor.

Core Values/Ethical Conduct:

The ability to interact and collaborate cooperatively with staff, clients, community partners, and funders in a respectful and professional manner. The ability to create and embrace innovative ideas, creative problem solving, improve services and delivery methods. The ability to be wise, accountable, and careful with use of resources and time. The ability to conduct oneself with honesty, reliability, and fairness, holding to our code of ethics. The ability to work fairly with staff, clients, management, community partners, and funders to support high quality services.

About Signal Centers:

Signal Centers began when two mothers of children with cerebral palsy joined to advocate for services for their loved ones. Nearly 35 years before the American with Disabilities Act mandated accommodations for individuals with disabilities, Signal Centers' mission was the ensure that all people, regardless of ability or circumstance, could achieve a life of self-sufficiency. Since then, we have added 12 programs that advance that goal. The Speech & Hearing Center has been serving the community since 1953 and became a part of Signal Centers in 2024 to broaden its reach and impact.

Working Here:

We believe in supporting our employees and their families as they journey throughout life. Our commitment to our staff includes the following benefits: A competitive benefits package with health, vision, and dental coverage, HSA, Dependent Care FSA, group life insurance, Teladoc (telemedicine), EAP mental health resources, and short & long-term disability options. Up to 4% matching 401(k) employer contribution, plus a 3% base contribution. Generous paid time off to support work-life balance. Our culture is important and we have included it in our strategic plan by creating goals which include creating a culture of belonging where everyone has what they need to succeed and thrive and invest in developing the next generation of leaders. Join us in our mission to create a community of lifelong independence, where your contributions are valued, and your professional growth is nurtured. Together, we can make a difference. Signal Centers is an equal opportunity employer and seeks to affirm the dignity and worth of every person in all that we do. It is, therefore, the policy of the organization to practice and ensure the fair and equitable treatment of all employees and to promote the full realization of this policy through all employment practices.