Treatment Coordinator / Case Manager

Treatment Coordinator / Case Manager 2.4 2.4 out of 5 stars 900 Conference Drive, Goodlettsville, TN 37072 Full-time Dream Dental 13 reviews

Full-time Description:

Treatment Coordinator / Case Manager Dream Dental - Goodlettsville, TN Dream Dental is looking for an experienced, motivated, and goal-oriented Treatment Coordinator / Case Manager to join our growing team in Goodlettsville, Tennessee! This is an excellent opportunity for someone who thrives in a fast-paced, patient-focused environment and is passionate about helping patients move forward with treatment while supporting office growth and production goals. We are a busy, established practice with 3 doctors, a strong patient base, supportive leadership, and excellent long-term growth opportunities. Responsibilities Present and discuss treatment plans confidently and compassionately Educate patients on treatment needs and help guide them toward moving forward with care Build patient trust and improve case acceptance ("getting the yes") Coordinate and optimize the doctor schedule for productivity and production goals Monitor and help achieve office KPIs and daily/monthly goals Assist patients with financing options and payment arrangements Work closely with the clinical and front office teams to ensure smooth patient flow and communication Qualifications Previous dental treatment coordinating/case management experience required Strong understanding of dental insurance and treatment presentation Experience with third-party patient financing platforms including: CareCredit Sunbit Cherry Strong communication and sales skills Organized, detail-oriented, and comfortable in a goal-driven environment Ability to multitask and perform well in a busy office setting Schedule Full-time rotating 4-day schedule: Week 1: Monday-Thursday Week 2: Tuesday-Friday Week 3: Wednesday-Saturday Then repeats Benefits Competitive pay and incentive plan Full benefits package Health insurance Vision insurance 401(k) with employer match Life insurance Short-term & long-term disability Paid time off Paid holidays Supportive and team-oriented culture Growth and advancement opportunities If you are driven, personable, and passionate about helping patients say "yes" to treatment while contributing to a high-performing office, we'd love to meet you! #indeedwavedp

Requirements:

Education and Training 3+ years of dental business office experience. High school diploma or equivalent. Management or supervisory experience preferred. Knowledge of dental terminology. Knowledge of dental office procedures. Knowledge of accounting and administrative principles and procedures. Knowledge of dental practice management software preferred.

FLSA Status:

Salary, Exempt Reports to: Director of Sales