Assistant Medical Practice Manager

Reports To:

Medical Practice Manager /

Practice Owner FLSA Status:

Non-Exempt Shift:

Monday - Friday / 8:00 am to 5:00 pm Job Summary This position focuses heavily on daily operational oversight, patient experience, and assisting the Practice Manager with responsibilities related to insurance payers, quality measures, and financial matters. The Assistant Manager works closely with the Practice Manager and clinical leadership to ensure efficient workflows, regulatory compliance, financial accountability, and high-quality patient-centered care. Key Responsibilities Front Office Management & Staff Oversight Directly supervise front office staff, including scheduling, check-in/check-out, phone management, and patient communications Ensure accurate appointment scheduling and optimal patient flow Assist with hiring, onboarding, training, and ongoing performance management of front office personnel Reinforce office policies, professionalism, attendance expectations, and customer service standards Address performance issues and assist with corrective actions as needed Patient Experience & Concern Resolution Serve as a point of contact for patient concerns, complaints, and service recovery Address patient issues promptly, professionally, and in alignment with practice policies Promote a positive, respectful, and patient-centered culture throughout the practice Credentialing & Insurance Contracting Manage provider credentialing and recredentialing with insurance payers, hospitals, and applicable entities Maintain accurate credentialing records and monitor expiration dates and deadlines Assist with payer enrollment, contracting, and fee schedule maintenance Serve as a liaison between the practice and insurance companies as needed Other Responsibilities Financial Oversight Support Data Entry & Reporting (Excel-Focused) Ensure compliance with HIPAA, OSHA, CLIA, and other applicable healthcare regulations Support audits, policy updates, and internal quality improvement initiatives

Qualifications Education & Experience:

High school diploma required; associate or bachelor's degree preferred (not required) 3+ years of experience in a primary care or outpatient medical practice is highly preferred Prior supervisory or leadership experience required Candidates with a background in retail management can transition well into healthcare

Skills & Abilities:

Strong leadership and team-management skills Excellent communication and conflict-resolution abilities Solid understanding of primary care workflows and front office operations Proficiency in Microsoft Excel (creating spreadsheets, formulas, reports, tracking data) Experience with EHR/EMR systems and practice management software is helpful Strong organizational skills with attention to detail Ability to manage multiple priorities in a fast-paced environment Core Competencies Patient-centered leadership Accountability and professionalism Financial awareness Problem-solving and decision-making Team collaboration and adaptability

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off

Education:

High school or equivalent (Required)

Experience:

Supervising:

2 years (Required)

Work Location:

In person