Dental Front Office Manager

Dental Front Office & Insurance Specialist Job Type:

Part-Time (25 - 35 hours per week)

Schedule:

Mondays, Thursdays, and Fridays (approx. 7:45 AM - 5:15 PM). We are also working on occasional Wednesdays as the office grows (currently 1-2 Wednesdays per month) Our Vision & Philosophy We are a private, single-doctor dental practice built on quality patient care, mutual respect, and authentic connections. We treat our patients and our staff like family and friends. Our ultimate goal is to nurture a high-quality, low-stress, relationship-driven environment. We are actively structuring our practice to transition toward a fee-for-service model where we can provide exceptional, unhurried care and make a great living without spending exhausting hours at work or working in a high stress environment.

The Leadership Style:

True Autonomy Without Corporate Pressure I am a dedicated, high-quality clinician who loves taking care of patients, but I am not a micro-manager. I believe in hiring brilliant people and getting out of their way. You will never face corporate-style financial pressure, artificial targets, or aggressive sales tactics in this office. I do not put financial pressure on my staff and I do not push un-necessary treatment on my patients. Instead, I want an empowered office manager who has the freedom to independently manage the front office, implement efficient systems, and naturally drive practice profitability through smart organization and strong insurance strategies. Why You Will Love Our Team...

Ultimate Professional Autonomy:

Run the front office your way. You will have the freedom to build, tweak, and optimize systems without anyone looking over your shoulder. I do expect regular reports on AR and performance tracking to be reported to me but I don't emphasize that over patient care. I only see financial performance as a way for us as a team to be able to be paid well for our time and to be able to afford to hire the people we need to support us. It is not my focus.

A Supportive, Warm Environment:

We heavily prioritize workplace peace and positive teamwork. We communicate clearly, kindly, and respectfully with one another with no corporate red tape.

True Mid-Week Rest:

Enjoy a guaranteed day off every Tuesday and some Wednesdays plus off weekends. This unique schedule allows you to enjoy a good work-life balance and handle personal errands when the rest of the world is stuck at work.

Hybrid Options:

Because we value outcomes over rigid clock-punching, we offer the flexibility to handle some specific administrative tasks from home on occasion when truly needed.

A True Partnership:

You will work directly alongside the doctor to protect the health of the practice, care for our community, and build a rewarding, upscale professional home. You will not be micromanaged or pressured into unrealistic targets.

Key Responsibilities Insurance & Financial Management:

Claims & Appeals:

Independently manage all aspects of dental insurance claims, including timely submission, tracking, and fighting tough appeals.

Revenue Strategy:

Partner with the doctor to actively audit, evaluate, and negotiate our PPO fee schedules to optimize our current reimbursements as we map out our fee-for-service transition. We need your help to strategically decide which insurance to drop next and how that would affect the financial health of our office in an effort to gradually move toward a fee-for-service model.

Accounts Receivable:

Accurately post insurance payments, prepare checks for deposit, and manage patient collections with clarity and compassion.

Treatment Presentation:

Present treatment plans to patients in a warm, transparent manner that maximizes case acceptance while building trust.

Front Desk & Hospitality :

Patient Experience:

Oversee daily front desk hospitality, including warm patient check-ins/check-outs, optimized scheduling, and patient correspondence.

Communication:

Manage office phones and patient communications with a positive, professional, and welcoming attitude.

Required Skills & Qualifications Dental Front Office Mastery:

2-3+ years of independent experience managing a dental front desk and insurance workflow solo (Private practice background preferred).

Insurance Negotiation Expertise:

Direct experience auditing PPO fee schedules, analyzing write-offs, and negotiating with insurance networks (or utilizing leased networks) to optimize practice reimbursement rates.

Software Fluency:

Proven proficiency navigating Open Dental software is a major plus, modern phone systems, and general computer skills.

A Natural People-Person :

A kind, smart, and good communicator who naturally builds trusting relationships with both patients and the clinical staff. Also being able to get ahead of potential billing issues with patients before they become a bigger problem is an essential skill. Benefits & Perks Premium hourly wage with predictable, stable weekly pay. Complimentary preventative and basic dental care for you and your immediate family up to $1000 per year plus automatic enrollment on our in office discount plan.

Please note:

We invest heavily in your direct hourly take-home pay; we do not offer traditional corporate medical insurance packages at this time.

Job Type:

Part-time Pay:

$24.00 - $35.00 per hour

Benefits:

Dental insurance Employee discount Application Question(s): Have you personally submitted formal fee negotiation requests or managed PPO network optimization in a previous dental practice? Which dental practice management software do you have at least 1-2 years of hands-on experience with? (List all and how many years).

Experience:

Dental assisting: 1 year (Preferred)

Dental Office Manager:

2 years (Required)

Dental Insurance Claims:

2 years (Required)

Work Location:

In person