General Manager / Practice Manager

General Manager / Practice Manager A Visual Affair

• 2.

9 Arlington, VA Job Details Full-time From $62,400 a year 3 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Vendor relationship building Operational analysis Team development Hiring Recruiting Marketing Full Job Description A Visual Affair is a two-location boutique optometry practice seeking an experienced and driven General Manager to oversee the daily operations of a fast-paced healthcare environment. The ideal candidate is a strong leader who can balance team management, patient experience, financial performance, and operational efficiency while maintaining a positive workplace culture.

Responsibilities:

• Manage day-to-day operations of two practice locations.

Supervise and support office managers, doctors, opticians, technicians, and front desk staff.

• Lead hiring, onboarding, training, coaching, performance management, and employee development.
• Oversee staff scheduling, payroll review, PTO requests, and staffing coverage.
• Monitor key performance indicators (KPIs), revenue growth, capture rates, and profitability metrics.
• Develop and implement operational processes to improve efficiency and patient satisfaction.
• Manage patient escalations and ensure exceptional customer service standards.
• Oversee revenue cycle functions, including insurance verification, billing processes, collections, and claim resolution.
• Coordinate vendor relationships, inventory management, and purchasing.
• Support marketing initiatives, patient retention programs, and growth strategies.
• Ensure compliance with company policies, healthcare regulations, and best practices.
• Lead practice meetings, staff training sessions, and continuous improvement initiatives.
• Collaborate with providers and leadership to support strategic goals and organizational growth.

Qualifications:

• Strong leadership and team development skills.
• Experience managing multiple departments and cross-functional teams.
• Ability to analyze business metrics and drive operational improvements.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency with practice management software, Microsoft Office, and reporting tools.

Preferred Qualifications:

• Multi-location management experience.
• Experience with insurance billing and revenue cycle management.
• Background in healthcare operations, optical, medical, or specialty practice management.

What Success Looks Like:

• High employee engagement and retention.
• Excellent patient satisfaction and customer experience.
• Consistent achievement of revenue and operational goals.
• Efficient workflows and strong team accountability.
• Continued practice growth through effective leadership and operational excellence.

What We Offer:

• Salary is negotiable and commensurate with experience, qualifications, and overall fit for the position
• Flexible and supportive work environment
• 50% employer-paid medical insurance
• 50% employer-paid dental insurance
• Paid time off (PTO)
• Employee discounts on eyewear and services

Pay:

From $62,400.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person