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Veterinary CSR Supervisor
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Confidential
Charlottesville, VA (In Person)
$59,280 Salary, Full-Time
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Job Description
Confidential Search Opportunity | Client Service LeadershipAbout the Opportunity A well-established and growing veterinary organization in the Charlottesville, Virginia area is conducting a confidential search for a Customer Service Representative Supervisor to support and lead a high-performing front desk/client experience team. This individual will play a key role in daily operations, team development, and creating an exceptional experience for both clients and patients. This opportunity is ideal for someone who thrives in a fast-paced, team-oriented environment and enjoys mentoring others while helping elevate operational excellence and client satisfaction. Position Overview The Customer Service Representative Supervisor will oversee day-to-day front desk operations, support and coach team members, and help implement processes that improve workflow efficiency and overall client experience. This role partners closely with hospital leadership and serves as a resource for communication, training, and service consistency. Key Responsibilities Supervise and support Customer Service Representatives in daily operations and client interactions Assist with onboarding, coaching, and ongoing training initiatives for front desk team members Help manage workflow efficiency, scheduling coordination, and service-related projects Monitor client feedback and identify opportunities to improve the overall customer experience Foster a collaborative, positive, and accountable team culture Support communication efforts for a diverse client population, including multilingual interactions when applicable Partner with leadership on client retention initiatives and operational improvements Ensure a welcoming, professional, and compassionate experience for clients and patients alike Ideal Background Previous supervisory or leadership experience within customer service, hospitality, healthcare, or veterinary environments Strong communication and interpersonal skills Ability to multitask and manage competing priorities effectively Experience coaching, mentoring, or developing team members Comfortable navigating client concerns and conflict resolution with professionalism and empathy Familiarity with scheduling systems, CRM/customer service software, or veterinary practice management systems preferred Multilingual candidates are highly encouraged to apply This is a confidential search being conducted by Innovetive Petcare. Additional details regarding the hospital and team structure will be shared during the interview process.