Practice Manager II

GENERAL SUMMARY

The Practice Manager II is responsible for the 24 hour accountability of work flow, performance, and the overall management and operations of large, complex and/or multiple medical practices. Involves planning and overseeing of all operations and business related activities that may include, but not limited to, surgical and procedural scheduling, billing operations, registration, coding, auditing and reimbursement operations, credentialing, and other unique practice operations and financial practices. Reports to division leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works collaboratively with department leadership regarding strategic planning, continuous quality improvement, financial/ budget reporting and monitoring. Provides leadership, education, guidance, recognition, and professional development to personnel in order to support daily operations. Manages work flow, performance, and overall practice operations achieving expert care, superb service, and maximum physician/staff productivity. Solves problems, makes decisions, develops systems and processes for successful integration and implementation, utilizing organizational and analytical skills. Delegates and supervises personnel; facilitates recruitment, interviewing, hiring, training, performance review, corrective action, and competency of staff for performance of job roles. Identifies potential problem areas, develops a system for objectively monitoring performance, and creatively seeks solutions to foster quality improvement. Maintains physical environment and equipment for effective operations; anticipates and facilitates needs for repair, renovations, and/ or modifications of work environment and equipment for the effective provision of services. Provides timely and appropriate resolution to patient, physician, personnel, vendor and organizational concerns or complaints. Seeks guidance from leadership and/or upper management given unusual or unanticipated circumstances that require deviation from financial /operational policies and standards of practice. Independently carries out and is accountable for daily operations and other activities as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Bachelor's degree in a related field and/or 3-5 years of healthcare/ management experience preferred. Management level experience in a hospital or medical group setting with skills in medical insurance, coding and reimbursement preferred. Demonstrated excellent written and oral communication and analytical skills. Proven ability to plan, manage, establish and maintain a professional work environment. Interpersonal skills necessary to direct subordinates and delegate tasks. Demonstrated ability to identify problems and implement solutions for operational and organizational functioning. Must be highly organized with proven ability to work independently, meet deadlines, prioritize workload, and manage resources and time effectively. Technical and professional knowledge and skills unique to the business and / or clinical operations of a medical practice which may include but are not limited to Financial, Human Resources, Information Systems, Billing, Coding, Auditing, Credentialing, Payor, Reimbursement, Risk, Governance, Regulations, Planning and Marketing. Ability to be flexible and travel locally to multiple practice sites.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

Click here to view physical requirements.

DISCOVER COMPETITIVE PAY AND EXCELLENT BENEFITS

At CHKD, we offer a competitive salary and a comprehensive benefits package designed to support your personal and professional well-being. Benefits include medical, dental, disability insurance, matching 401(k), generous paid time off, and continuing education support. CHKDHS Health Plans provide $0 cost benefits at CHKDHS Affiliated Providers and Facilities for most covered services for covered dependent children. CHKD is committed to investing in your growth and long-term career success. Learn more about CHKD benefits.

JOIN A TEAM WHO CARES CHKD

Health System is committed to fostering a "Culture of Excellence" for its patients, families, and colleagues. Throughout the organization, we promote collaboration, engagement, and empathy among team members, creating a kind, supportive, and safe workplace environment where employees want to spend their careers. At CHKD, it is our goal to create an atmosphere where every team member feels valued, heard, supported, and included. Learn more about life at

CHKD. ENJOY LIFE ON THE EAST COAST CHKD

Health System is headquartered in Coastal Virginia, a region known for excellent schools, waterfront living, and family-friendly communities. Enjoy outdoor recreation such as boating, kayaking, and hiking, along with concerts, sporting events, and nearby amusement parks. With convenient access to Norfolk International Airport and Amtrak, weekend trips to Washington, D.C., the Outer Banks, or the Blue Ridge Mountains are easily within reach.

CONTACT OUR TEAM

For more information about this position, email TalentTeam@CHKD.org .