Daytime Operations Supervisor Emergency Veterinary Hospital

Daytime Operations Supervisor

• Emergency Veterinary Hospital Veterinary Emergency & Specialty of Tidewater Virginia Beach, VA Job Details Full-time From $75,000 a year 21 hours ago Benefits Profit sharing Continuing education credits License reimbursement Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Professional development assistance Life insurance Pet insurance Qualifications Customer communication Managing pet care teams Animal hospital experience Veterinary Technician Certification Veterinary team coordination Veterinary experience Employee relationship building Supervising experience Team management Licensed Veterinary Technician (LVT) Leading team collaboration initiatives Emergency medicine Clinical team leadership Veterinary team management Leadership Full Job Description Job Overview We are seeking a confident, dependable Daytime Operations Supervisor to lead operations during day hours at our busy emergency veterinary hospital.

This role is critical to client experience, patient care, staff efficiency, and maintaining a calm, professional hospital environment.

Schedule:

4-5 days per week to include every other weekend or one weekend day per week and 4 holidays per year. Participation in rotating leadership on-call schedule is also required. This position requires strong leadership skills, excellent communication, and reliable attendance . What You'll Do Crew Leadership Support doctors, technicians, and client relations specialists to maintain efficient workflow Identify and resolve operational challenges in real time Provide clear direction, coaching, and accountability Operations & Accountability Uphold hospital policies and operational standards Act as the on-site leadership representative during day shifts Maintain dependable attendance and punctuality Oversee emergency veterinary procedures and support veterinary staff during critical cases Manage patient intake, discharge, and treatment documentation with accuracy and attention to detail Ensure proper animal restraint techniques are followed for safety during examinations and treatments Facilitate communication between veterinary team members regarding patient status and treatment plans Maintain a clean, organized work environment in compliance with safety standards Client Experience Oversee client hospitality and maintain an excellent client experience Serve as the primary escalation point for client concerns De-escalate emotionally charged situations with empathy and professionalism Ensure consistent, respectful, and transparent client communication Conflict Management Address interpersonal issues between staff promptly and professionally Maintain a respectful, team-focused work environment Document and escalate concerns appropriately We lead and make decisions through: Core Values INVEST

• putting resources (time, money, energy) into a purpose that is considered useful, profitable or successful I
• Featuring new methods, introducing new ideas and embracing original and creative thinking. N
• Internal and external collaboration to serve a common purpose. V
• Exemplifying high moral standards. E
• Fair and impartial. S
• Careful and responsible management of the patients entrusted to our care. T
• Open and honest with all who we are privileged to serve.

What We're Looking For LVT required At least 2 years of prior leadership or supervisory experience in ER or specialty veterinary hospital Excellent communication and conflict-resolution skills Ability to stay calm, organized, and decisive under pressure Commitment to reliability and professional standards Why Join Us? Leadership role with meaningful impact Competitive compensation based on experience 80 hours PTO with overtime PTO accrual (1.5 X regular rate) Medical Insurance w/ 50% monthly premium paid by VEST Voluntary dental, vision, short-term disability and life insurance Child care stipend or pet insurance stipend of $150 per quarter Employee pet discount 401K (after 1 year of employment) Professional development assistance CE Allowance (up to $2,000) CE PTO (24 hours) Professional license fees paid (VA LVT) Surgical procedure anesthesia bonus Profit sharing plan (after 1 year of employment) Scrubs & professional attire provided This role is vital to maintaining the high standards of care our clients expect. The successful candidate will demonstrate compassion for animals, leadership ability, technical expertise, and a commitment to excellence in emergency veterinary services. Apply with your resume and a brief summary of your leadership experience.

Pay:

From $75,000.00 per year

Benefits:

Continuing education credits Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person