Front Office Supervisor - Occupational Medicine

Benefits:

Competitive salary Dental insurance Health insurance Paid time off Front Office Supervisor - Occupational Medicine Northwest Medical Group (NWMG) Join a growing, mission-driven healthcare organization where your leadership directly impacts patient outcomes, employer partnerships, and team success. Position Summary The Front Office Supervisor is responsible for overseeing daily front office operations, ensuring efficient patient flow, exceptional customer service, and accurate administrative processes. This role supports compliance with occupational health regulations, coordinates scheduling and intake processes, and leads front office staff to maintain a professional, patient-centered environment that supports employer clients and injured workers.

Primary Duties and Responsibilities:

Supervise and coordinate front office staff including receptionists, schedulers, and patient service representatives Manage daily patient intake, registration, and check-in/check-out workflows Ensure accurate collection and entry of demographic, insurance, and employer-related information Oversee appointment scheduling, including employer accounts, post-offer screenings, and injury visits Monitor patient wait times and optimize workflow efficiency Ensure compliance with OSHA, HIPAA, and occupational health documentation requirements Serve as primary point of contact for patient concerns and service recovery Maintain communication with clinical staff to ensure coordinated patient care Oversee cash handling, copay collection, and reconciliation processes Develop and maintain standard operating procedures for front office functions Train, coach, and evaluate front office team members Support reporting and tracking of employer metrics, including turnaround times and service levels Key Competencies Leadership and team development Customer service excellence Strong organizational and multitasking skills Attention to detail and accuracy Knowledge of medical front office operations and workflows Problem-solving and conflict resolution Effective communication (verbal and written) Time management and prioritization Proficiency in electronic health records (EHR) and scheduling systems Understanding of HIPAA and patient privacy regulations Knowledge of insurance verification and billing processes Familiarity with occupational health processes (preferred) Bilingual - English/Spanish (a plus) Qualifications, Education, and Experience Demonstrated supervisory or leadership experience in a healthcare setting High school diploma or equivalent required Associate or bachelor's degree in healthcare administration or related field preferred Minimum of 3-5 years of medical front office experience At least 1-2 years of supervisory experience preferred Experience in occupational medicine or urgent care setting preferred