Front Office Supervisor

Front Office Supervisor Holiday Inn MKE Airport Milwaukee, WI Job Details Full-time $19 - $22 an hour 20 hours ago Benefits Employee discount Qualifications Bilingual Teamwork Driver's License Attention to detail Driving Full Job Description Overview Join our dynamic hospitality team as a Front Office Supervisor, where your leadership and guest service expertise will elevate the guest experience at our vibrant resort. In this role, you will oversee daily front desk operations, ensure seamless guest interactions, and support a welcoming environment that reflects our commitment to excellence. Your energetic approach and attention to detail will drive operational success and foster memorable stays for our guests. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a lively, guest-focused setting. Responsibilities Must have Valid Drivers License / Open for nights, weekends & Holidays Supervise front desk staff to deliver exceptional guest services with enthusiasm and professionalism Manage check-in and check-out processes efficiently, ensuring accuracy and guest satisfaction Oversee night audit procedures, reconciling accounts and preparing reports to maintain financial integrity Handle guest inquiries, complaints, and special requests with a positive attitude and prompt resolution Coordinate with housekeeping, maintenance, and other departments to ensure smooth daily operations Maintain phone etiquette standards while managing multi-line phone systems for reservations, inquiries, and internal communication Support guest relations initiatives by fostering a welcoming atmosphere and promoting hotel amenities Experience Proven experience in hospitality management or front desk operations within a hotel or resort environment Strong customer service skills with the ability to engage guests in multiple languages; bilingual abilities are highly valued Knowledge of hotel management systems and night audit procedures to ensure accurate financial reporting Excellent communication skills, including phone etiquette and handling multi-line phone systems effectively Previous experience in guest services, hotel experience, or resort operations preferred Ability to lead a team with energy, motivation, and clear direction in a fast-paced setting Familiarity with hospitality standards related to guest relations, front desk procedures, and hotel management Join us as a Front Office Supervisor where your passion for hospitality and dedication to guest satisfaction will make a lasting impact. We're committed to supporting your growth in a lively environment that celebrates teamwork, excellence, and memorable experiences.

Pay:

$19.00 - $22.00 per hour

Benefits:

Employee discount

Work Location:

In person