Release of Information Clerk / Front Desk

We are hiring a Medical Record team member to handle the Release of Medical Record information at Advocate Christ Hospital. Position is Full Time, and scheduled for Monday-Friday, 8:00am-4:30pm. •Full

COVID-19

vaccination required for candidate consideration•

THIS POSITION WILL BE RESPONSIBLE FOR

Greeting patients & customers as they come into the department, assisting those with health information needs or questions. Verify the validity of medical record requests and accompanying paperwork, including POAs, subpoenas and court orders. Use multiple hospital & provider systems to locate appropriate patient details. Quality check information prior to release. Completing fax requests for medical records. Handles high volume of incoming phone calls.

FRONT DESK RECEPTIONIST

(Medical Records Department): Greet patients, visitors, and staff, ensuring a welcoming and professional experience Assist patients and customers with health information requests and general inquiries Answer phone calls and direct them to the appropriate department or personnel Maintain an organized and efficient front desk area Handle confidential patient information in compliance with HIPAA regulations Other administrative duties as assigned, but not limited to the above Perform accurate data entry and maintain records using hospital systems

RELEASE OF INFORMATION SPECIALIST

Protect and maintain the confidentiality of patient's medical records and patient information Experience with medical records, medical terminology, Electronic Health Record systems, HIPAA regulations Detail oriented Ability to operate PC, copier, fax machine and other office-related equipment Excellent customer service skills Computer and data entry skills Ability to handle multiple phone lines and high call volumes Answer all routine customer inquiries in an efficient and effective manner Ability to cope in fast paced environment and multitasking Display a courteous and professional manner through interaction, appearance, and attitude Ability to work in a team environment, team player Ability to sit for a long period of times, ability to stand frequently as patient walk ins come into the department Excellent oral and written communication with co-workers, management and the public

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person