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Job Description
Description:
Key Responsibilities Coordinate and execute medical records requests from healthcare providers, facilities, and other relevant entities. Communicate with facilities, providers, and clients to obtain necessary authorizations, documentation, and clarifying information. Track, follow up, and expedite outstanding requests to ensure records are obtained within case timelines. Review received medical records to confirm accuracy, completeness, and relevance to the client's case. Identify and summarize key diagnoses, treatments, medications, and other pertinent information for legal review. Maintain meticulous documentation of all requests, communications, and records in the case management system. Ensure compliance with HIPAA and all applicable privacy laws in the handling of client information. Collaborate with attorneys, paralegals, and other case team members to meet deadlines and case objectives. Report progress and any obstacles to supervisors promptly to ensure timely resolution. Timeliness and accuracy of medical records retrieval. Completeness of records provided to case teams. Compliance with privacy and legal guidelines. Positive collaboration with legal teams, providers, and clients. Core Competencies Medical Records & Documentation Management Attention to
Detail & Compliance Communication & Collaboration Organization & Time Management Problem Solving & Technical Proficiency Requirements:
Qualifications Minimum 1 year of experience requesting and reviewing medical records, preferably in a legal or healthcare setting. High school diploma or equivalent required. Associate degree or certification in Health Information Management, Medical Assisting, Medical Records, Medical Billing & Coding, Paralegal Studies, or a related field preferred. Working knowledge of medical terminology, diagnoses, treatments, and medications preferred. Proficiency with Case Management systems, Customer Relationship Management (CRM) platforms, or comparable systems. Proficiency with standard office applications (e.g., Microsoft Office and/or Google Workspace). Strong organizational and time management skills, with the ability to manage multiple requests simultaneously. Commitment to accuracy, confidentiality, and professional integrity. Excellent verbal and written communication skills.
Typical Work Environment/Conditions:
Cubicle, air conditioned, moderate noise, extended phone and computer usage.
Essential Functions/Physical Requirements:
Ability to sit for long periods of time, speak on the phone using a headset, extended computer and keyboard use. Equal Opportunity Employer We are committed to a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, veteran status, or any other protected class under applicable laws. All applicants will be subject to a background check.
