Electronic Health Record (EHR) Systems Specialist

Electronic Health Record (EHR) Systems Specialist

CONTINUUM OF CARE INC - 3.1

New Haven, CT Job Details Full-time $60,000 a year 18 hours ago Qualifications Performance dashboard reports Collaborate with healthcare professionals Application Integration Dashboard development System administration Data Integration (Data management) Bachelor's degree in information technology Computer Science Electronic health records (EHR) management Workflow management (operations management method) HIPAA Configuration management Process improvement Data reporting Training material drafting Mid-level Improving operational efficiency Master's degree Change management Data quality management RBAC Medical records Bachelor's degree IT experience within healthcare Staff training Customer support ticket management IT Systems & applications support Data validation Bachelor's degree in computer science 2 years Healthcare compliance Cross-functional communication Staff development

Information Technology Full Job Description Annual:

$60,000.00

Job Type:

Full-time Schedule:

Monday - Friday 9:00 a.m. to 5:00 p.m., with flexibility for second-shift hours as needed for troubleshooting and training.

Position Title:

Electronic Health Record (EHR)

Systems Specialist Supervised By:

Director of Quality and Training Scope of Service:

Position Summary The EHR Systems Specialist is a member of the Quality Department, serving as a primary resource for the administration, optimization, training, and support of Electronic Health Record (EHR) systems. This role is responsible for managing system functionality, supporting end users, and enhancing workflows to ensure efficient, compliant, and effective use of agency EHR platforms. Under direction of the Quality Director, the Specialist leads efforts in system configuration, form and workflow development, ticket management, troubleshooting, and system improvements. This position supports system integrations, billing interfaces, and data accuracy, while collaborating cross-functionally to align technology with operational and clinical needs. Performs other duties as assigned. Key Responsibilities System Administration, Support, and Optimization Under the direction of QI leadership, administer EHR system functions, including user access, role based permissions, templates, forms, and workflows. Manage the EHR ticketing system; prioritize, track, and resolve user and system issues in a timely manner. Troubleshoot system errors, data discrepancies, and workflow issues to minimize operational disruption. Develop, build, and maintain forms, assessments, service plans, and documentation tools within the system. Identify workflow gaps and implement system or process improvements to enhance efficiency, usability, and compliance. Monitor system activity for enrollment, service entry, and documentation accuracy; resolve issues collaboratively with teams. Participate in system upgrades, enhancements, and new feature implementations, including testing in development environments. Data, Integrations, Training, and Collaboration Support EHR billing interfaces and troubleshoot data transmission, reconciliation, and integration issues. Assist with system integrations and ensure accurate data flow between the EHR and external platforms. Support data validation, reporting accuracy, and basic analysis to ensure data integrity and usability. Develop and maintain reports and dashboards to support operational, billing, and quality initiatives. Develop training materials and provide onboarding and ongoing training to staff. Collaborate with clinical, billing, and administrative teams to align system functionality with operational needs. Serve as a subject matter expert and support change management efforts for system updates and workflow improvements. Required Qualifications Bachelor's degree in healthcare, information technology, computer science, or a related field (Master's preferred). Minimum of two (2) years of experience working with EHR systems, healthcare IT, or a related role. Handson experience with EHR systems such as Netsmart, Qualifacts/Credible, Therap, Caseworthy/HMIS, or Epic. Knowledge of HIPAA, data privacy regulations, and medical record documentation standards. About

CONTINUUM OF CARE INC

The Mission of Continuum of Care is to enable people who are challenged with mental illnesses, intellectual/developmental disabilities (including Autism), homelessness, and/or struggling with addiction to rebuild a meaningful life and thrive in the community. Since 1966, Continuum of Care, Inc. has been a leading nonprofit organization serving adults diagnosed with mental illness and developmental and intellectual. Continuum is renowned for its leadership, high quality standards, and innovative programs in its field. With more than 60 properties located throughout Connecticut (such as group homes, supported living arrangements, emergency housing, and crisis centers), Continuum is one of the largest community housing providers in the state for people diagnosed with mental illness, developmental disabilities, and/or substance disorders. We serve more than 2,500 individuals annually, and employ approximately 900 dedicated staff.