HIT Technician

HIT Technician Chicago, IL 60608 $20 an hour - Full-time $20 an hour -

Full-time SUMMARY:

The HIT Technician is responsible for preloading, post-loading, data integrity and assisting in the everyday management of the electronic health record system, all HIT systems, and end user support under the guidance of the HIT Supervisor. In addition, the HIT Technician is the frontline of first-level IT support for the organization. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Enter historical clinical information from paper medical record into an electronic medical record system required by preloading/post loading procedures. Run basic reports on weekly, monthly, quarterly, and yearly basis as directed by HIT Supervisor. Troubleshoot basic EMR issues with clinical staff and ancillary staff to maintain basic EMR function in the clinic. Forward complex EMR or administrative issues brought by clinical staff to the HIT Supervisor and to submit Helpdesk Tickets or consult with Alliance of Chicago Liaison Provide feedback to HIT Supervisor regarding recurring

EMR, HIT

systems, and end user support issues. Correct erroneous data by utilizing proper procedures in EMR (e.g., LinkLogic, Medication Module, File in Error, etc.) Assist in configuration and troubleshooting of third-party applications, all HIT systems, and IT related 3rd party applications and software. Serve as the first point of contact for employees seeking assistance of EMR, HIT, and IT platforms over the phone or email. Perform remote and on-site troubleshooting through diagnostic techniques. Utilize ticketing system to record events, problems, and follow up with status update and resolution per organization SLA. Maintain help desk hot line. Conduct inventory of IT related supplies, equipment, etc. as needed. Creation and termination of new staff member accounts for the EMR and organization network access, and general training and acclimation to all applications. Attend staff meetings as required and participate in departmental policy and procedure review. Perform other duties as assigned. This position requires compliance with all of Alivio's written standards, including its Standards of Conduct, Joint Commission standards, all policies and procedures and Corporate Compliance requirements. Compliance will be considered as part of the regular performance evaluation.

KEY INTERRELATIONSHIPS

• Executive Management Team
• Clinical Team
• Health Information Technology Supervisor

WORKING CONDITIONS

OSHA Category 3 - Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.

QUALIFICATIONS

Education:

High School Diploma / GED required. BA/BS or Associate Degree preferred.

Certification or Licensure:

RHIT or RHIA preferred.

Experience:

Previous IT support and data entry experience; ; use of electronic medical records preferred; knowledge of Medical terminology required; knowledge of basic medical coding preferred

Special Training:

Electronic Medical Records IT Support Demonstrated Competencies:

Excellent computer skills with the ability to diagnose and resolve basic technical problems in a Windows 11 environment, such as software errors, hardware malfunctions (i.e. PCs, laptops, printers), password resets, Microsoft Active Directory management, and connectivity issues, guiding users through step-by-step solutions; superior communication, interpersonal, and listening skills; must be detail oriented, organized, and have strong multitasking ability

Pay:

$20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

IT support: 1 year (Preferred)

License/Certification:

RHIT or RHIA (Preferred) Ability to

Commute:

Chicago, IL 60608 (Required)

Work Location:

In person