Reception Floater

Cahaba Medical Care Foundation Position:

Receptionist Floater Reports to:

Office Managers Purpose:

This is a full-time receptionist position that will float between the Marion and Maplesville locations to support clinic operations. The selected candidate will be expected to work a scheduled rotation between both sites to ensure consistent coverage and meet the needs of each location.

Responsibilities and Duties:

In accordance with policies & procedures:

• Answer the telephone in a courteous and professional manner within 3 rings
• Receive and convey messages in writing, verbally and electronically
• Assist patients and their families in a compassionate manner
• Make appointments following preset scheduling rules
• Fax documents
• Scan documents
• File documents
• Prepare documents for mail-out
• Open and distribute incoming mail
• Assist in routing telephone calls and messages to the appropriate staff
• Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy
• Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient
• Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner
• Communicate with providers effectively about patient and scheduling conflicts (i.e. doublebooking, rescheduling, follow-ups with a different provider)
• Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.)
• Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information
• Explain sliding fee application process to potentially eligible patients
• Perform any other duties assigned by a supervisor

Qualifications:

• Excellent communication and interpersonal skills
• Excellent ability to multitask
• Attention to detail ○ Due to the nature of the job, needs to take detailed messages that are forwarded to the right staff member that has all correct information about the person that call ○ Vitally important that all demographic data is entered into each pt s medical record correctly
• Flexibility
• Minimum of a high school diploma
• Prompt, regular attendance at the office