Reception Floater

Cahaba Medical Care Foundation Position:

Receptionist Floater Reports to:

Office Managers Purpose:

This is a full-time receptionist position that will float between the Marion and Maplesville locations to support clinic operations. The selected candidate will be expected to work a scheduled rotation between both sites to ensure consistent coverage and meet the needs of each location.

Responsibilities and Duties:

In accordance with policies & procedures: Answer the telephone in a courteous and professional manner within 3 rings Receive and convey messages in writing, verbally and electronically Assist patients and their families in a compassionate manner Make appointments following preset scheduling rules Fax documents Scan documents File documents Prepare documents for mail-out Open and distribute incoming mail Assist in routing telephone calls and messages to the appropriate staff Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner Communicate with providers effectively about patient and scheduling conflicts (i.e. doublebooking, rescheduling, follow-ups with a different provider) Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.) Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information Explain sliding fee application process to potentially eligible patients Perform any other duties assigned by a supervisor

Qualifications:

Excellent communication and interpersonal skills Excellent ability to multitask Attention to detail Due to the nature of the job, needs to take detailed messages that are forwarded to the right staff member that has all correct information about the person that call Vitally important that all demographic data is entered into each pt's medical record correctly Flexibility Minimum of a high school diploma Prompt, regular attendance at the office