Front Desk Specialist

FRONT OFFICE COORDINATOR

Premier Dermatology | Aesthetics & Wellness Premier Dermatology | Aesthetics & Wellness is seeking an enthusiastic, professional, and customer-focused Front Office Specialist to join our growing team. This individual will serve as the first point of contact for our patients, creating a welcoming experience while ensuring efficient front office operations. The ideal candidate is friendly, organized, detail-oriented, and thrives in a fast-paced healthcare environment. Experience in a medical office is preferred but not required. Position Summary The Front Office Speciallist is responsible for patient check-in and check-out processes, scheduling appointments, answering phones, collecting payments, and maintaining accurate patient information. This role plays a key part in delivering exceptional patient experiences while supporting the daily operations of our dermatology, aesthetics, and wellness practice. Responsibilities Welcome patients and visitors with a professional and friendly demeanor Check patients in and out for appointments Review patient charts and verify that demographic, insurance, and account information is accurate and up to date Schedule, reschedule, and confirm patient appointments Answer incoming phone calls and respond to patient inquiries Collect copays, balances, and payments for services rendered Assist patients with insurance, billing, and account questions Support and maintain patient loyalty and rewards programs Contact patients via phone and text to confirm appointments and communicate scheduling updates Maintain patient confidentiality and comply with HIPAA regulations Collaborate with providers and team members to ensure smooth daily operations Perform additional administrative duties as assigned Qualifications High school diploma or equivalent required Proficiency with Microsoft Office applications, including Word, Excel, and Outlook Excellent verbal and written communication skills Strong customer service and interpersonal abilities Ability to multitask and remain organized in a fast-paced environment Detail-oriented with strong problem-solving skills Positive attitude and professional appearance Ability to work effectively as part of a team Preferred Qualifications Previous experience in a medical office, dermatology practice, med spa, or healthcare setting Experience with scheduling software or electronic medical records (EMR) systems Requirements Candidates must: Provide exceptional customer service Demonstrate empathy and compassion toward patients Be highly motivated and dependable Be organized and attentive to detail Work effectively both independently and as part of a team Successfully manage multiple priorities in a busy environment Be flexible and willing to travel between clinic locations as needed, including Walmart Home Office locations and future Springdale locations.

Job Details Job Type:

Full-Time Compensation:

$16.00-$19.00 per hour , based on experience and qualifications

Work Location:

In Person Primary Location:

Bentonville, AR Benefits 401(k) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Paid Time Off Parental Leave Employee Discount Join a team dedicated to providing exceptional dermatology, aesthetics, and wellness care while creating an outstanding experience for every patient we serve.