Referral Coordinator/Float

Overview:

The Referral Coordinator/Float is primarily responsible for Patient Portal messages that are assigned to scheduling, Incoming Referrals, scanning and filing all medical records received, incoming faxes, and certified mail receipts. The Referral Coordinator will help the clinical staff, as needed, by rooming patients, assisting with procedures, chaperoning, and pathology. Will also help with answering the main phone line.

Responsibilities:

Assist the receptionist with answering incoming calls. Fill in for PCA and reception positions in their absence. This will consist of assisting clinical staff to room patients, chaperone exams for providers, assisting with procedures, and helping with pathology, answering/directing phone calls, pt. check-in/out (lunches, time off, appointments, and illness). Connect/route and relay incoming calls and/or faxes to appropriate personnel. Check patient portal for appointment requests and other requests. Respond to each portal message or forward to appropriate staff if needed. Document all communications in EMR.

Qualifications:

Equivalent to four years high school or GED About MANA Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women's health and an array of specialists and advanced health services. MANA clinics are independent, physician-owned practices. As a physician-owned practice, our physicians can focus on compassionate, quality, patient care, and retain the quality, personal clinic environment. Physicians make decisions that shape excellent patient care in our practices. By working together, MANA physicians can responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for patients. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

Benefits We Offer:

At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings: Comprehensive Benefits - Medical Insurance Vision Insurance Dental Insurance HSA or FSA options with medical insurance Voluntary Aflac Accident and Critical Illness Employer paid life, long-term & short-term disability benefits 401(K) match and profit sharing Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment

Corporate Discounts:

MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!

One-On-One Training and Development:

At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities:

Assist the receptionist with answering incoming calls. Fill in for PCA and reception positions in their absence. This will consist of assisting clinical staff to room patients, chaperone exams for providers, assisting with procedures, and helping with pathology, answering/directing phone calls, pt. check-in/out (lunches, time off, appointments, and illness). Connect/route and relay incoming calls and/or faxes to appropriate personnel. Check patient portal for appointment requests and other requests. Respond to each portal message or forward to appropriate staff if needed. Document all communications in EMR.

Qualifications:

Equivalent to four years high school or GED