Medical Front Desk Specialist

Medical Front Desk Specialist

ALIUM HEALTH

Mesa, AZ Job Details $19 - $23 an hour 19 hours ago Qualifications Record keeping Computer operation CPR Certification Microsoft Excel Electronic health records (EHR) management Phone communication Maintaining patient confidentiality Basic math Filing CPR English

ICD-10 CPT

coding Multi-line phone systems Typing Productivity software Phone call management Patient charting Managing patient records Grammar Experience Medical terminology

Full Job Description Description:

The Front Office Specialist will be committed to assisting patients and providing high quality service in a kind and caring manner with a family centered approach to their care. Participate in any staff meetings and assist with problem identification, solution, and implementation of change. Be an active team participant and foster a work environment based on inspired, passionate care and impeccable interpersonal communication, collaboration, immediate and effective conflict resolution with others.

Essential Job Functions:

Greet patients and visitors in a professional, courteous manner Check patients in and out, ensuring all demographic and insurance information is accurate Verify insurance eligibility and obtain copies of insurance cards and identification Collect copayments, outstanding balances, and provide receipts as needed Schedule, reschedule, and confirm patient appointments Answer incoming calls, route messages appropriately, and respond to patient inquiries Maintain accurate and up-to-date patient records in the electronic health record (EHR) system Ensure required patient paperwork is completed and uploaded prior to appointments Communicate appointment delays, cancellations, and follow-up needs to patients Maintain front desk organization and comply with HIPAA and office policies Collaborate with clinical and billing staff to resolve patient or scheduling issues

NOTE :

This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements:

Education Requirements:

Graduation from high school or possession of a G.E.D. certificate, and one year of general clerical experience; or, Must have 1-2 years' experience in front office medical processes including scheduling, verification of benefits, and authorizations. A combination of training, education, and experience equivalent to the employment standards listed above provides the required knowledge and abilities. Medical Assistant certification is a plus. Bi-lingual is a plus. CPR Certified Essential knowledge :

Knowledge of:

Patient charts and medical history; medical terminology, general terminology of ICD -10 and CPT codes; English, grammar, punctuation, and spelling; basic math, basic clerical office practices and procedures; filing methods; telephone procedures, including operation of multi-line equipment, message taking, business telephone etiquette, Microsoft Office programs (Word, Excel, PowerPoint) and EMR systems. Ability to : Deal tactfully with people at all levels; tolerate stress; solve problems using proper judgment; maintain confidentiality of information; write legibly to record information; prepare simple correspondence; understand and follow oral and written instructions; read and understand manuals; verbally communicate information clearly and concisely to others; operate office equipment such as personal computer, typewriter, printer, scanner, copier, and fax machine; organize and prioritize work; proofread documents and correspondence; file information alphabetically, numerically, and chronologically; work well with other office staff members to complete daily tasks.

Additional Requirements :

May require typing ability, including a minimum typing speed.

Conditions of Employment:

Acceptance of Employment Offer Completed Company Employment Paperwork Employment Eligibility Check Drug Test Passed Reliable Transportation Embrace Organization's Core Values