Medical Front Office Specialist

Medical Front Office Specialist Salary $35,581.26 - $44,436.12 Annually Location Show Low, AZ Job Type Full Time Job Number 2026-00198 Department Health District Opening Date 04/20/2026 Closing Date Continuous Description Benefits Questions Summary Under close supervision, performs specialty medical office and clerical work of moderate to high difficulty; performs related work as assigned. Essential Job Functions (Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is

ILLUSTRATIVE

ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.) Receive, sort, index, file, and retrieve forms, correspondence, and other documents. Schedule patient appointments and navigate electronic medical record (EMR) systems efficiently. Compile complex reports and work summaries as needed. Review and complete records, forms, and documents for accuracy. Receive and distribute HIPAA-sensitive correspondence in a secure and confidential manner. Operate a variety of standard office equipment (e.g., copier, scanner, fax machine, phone systems). Maintain confidential medical records and filing systems in compliance with applicable regulations. Verify insurance information and maintain records to support medical billing processes. Prepares laboratory samples for shipping and accessions electronic lab orders. Perform vaccine inventory management, including receiving shipments and monitoring storage temperatures. Handle medical records requests in accordance with privacy laws and internal policies. Supervise and assist other administrative support positions as needed Knowledge and Skills Knowledge of mail classes and postage requirements. Knowledge of personnel and departments and referral processes. Knowledge of adult and pediatric vaccine schedules, including alternate and catch-up schedules, exceptions, and proper vaccine storage and handling procedures. Knowledge of office equipment, web-based medical applications and electronic medical records systems. Understanding of and adherence to HIPAA standards and patient privacy practices. Knowledge of medical office policies, procedures, and provider standing orders. Skill in medical terminology and standard medical office practices. Skill in multi-tasking in a fast-paced office environment, with a high level of customer service. Ability to assist patients with appointment scheduling and navigate eligibility for services based on grant-funded programs, private insurance, or private pay status using qualifying criteria. Skill in general accounting practices and billing practices. Skill in tracking, analyzing, and reporting data and activity levels accurately. Effective verbal and written communication skills. Ability to establish and maintain positive working relationships with coworkers, external agencies, and the general public.

Desirable Qualifications Education:

High School Diploma or GED.

Experience:

Minimum of two (2) years of general clerical experience.

Medical Office Skills:

Certificate in Medical Office Administration and/or Experience working in a medical office environment with demonstrated use of electronic medical records (EMR) systems.

Note:

Candidates without a certificate or medical office experience must demonstrate the ability to obtain the required qualifications within six (6) months of hire.

Language Skills:

Bilingual proficiency is preferred. Employee Benefits Navajo County offers a comprehensive employee benefits package to regular employees working 40 hours per week that includes: (Regular Part Time employees working 30 - 39 hours a week receive some benefits on a pro-rated basis. Part Time employees working less than 30 hours a week and temporary employees do not receive benefits)

• Vacation/Annual/Personal Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Life Insurance
• Long-Term Disability
• Tel-A-Doc 24/7
• Arizona State Retirement System
• Public Safety Personnel Retirement System
• Correction Officer's Retirement Plan
• Employee Assistance Program
• On-going Training Opportunities
• Payroll Direct Deposit Elective Coverage
• Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Deferred Compensation
• MetLife Elective Plans 01 Have you ever been responsible for verifying insurance information or supporting medical billing processes?

If so, describe your process and attention to detail in this area. 02 What is your experience with inventory management, particularly in a clinical or medical setting (e.g., vaccines, lab supplies)? How do you handle tracking and storage requirements? 03 How do you prioritize tasks when the front desk is busy - phones ringing, people waiting, and staff needing assistance? 04 How would you describe your thinking style (for example: analytical, strategic, detail-oriented, creative, progressive, etc.)? 05 We offer services such as immunizations, contraceptives, and STD testing. In your role as the Medical Front Office Specialist, if a client asked you about one these services that you were personally hesitant about, how would you respond? Required Question Employer Navajo County Address PO Box 668 Holbrook, Arizona, 86025 Phone (928) 524-4040 Website http://NavajoCountyAZ.gov