Experienced Bilingual Medical Front Office

Experienced Bilingual Medical Front Office Be Well Family Care - 5.0 Tempe, AZ Job Details Full-time $18 - $22 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Spanish Microsoft Excel Insurance verification English Administrative experience Medical administrative support Clerical experience Productivity software Technical Proficiency Medical receptionist Full Job Description Job description Patient Service Representative - Elevate Guest Experience at Be Well At Be Well Family Care , we believe exceptional service begins the moment a patient walks through our doors. We are looking for a Patient Service Representative to be the welcoming face of our practice, ensuring a seamless and personalized experience for every patient. With vibrant locations in both Tempe and Phoenix, Be Well isn't your typical family practice, we're redefining what healthcare feels like. Specializing in integrative health and LGBTQ+ affirming care, we proudly serve patients of all ages in a space that feels more like a boutique wellness retreat than a doctor's office. From the moment someone walks through our doors, we're committed to delivering an experience that's warm, personalized, and truly elevated, think luxury spa meets high-end hospitality. We're building a team that brings heart, presence, and professionalism to every patient interaction.

The Role:

What You'll Do This role is perfect for someone who thrives in a high-touch, service-driven environment, where every detail matters. As a Patient Representative, you'll be at the center of our patient experience, ensuring every visit is welcoming, efficient, and stress-free. Warmly greet and assist patients upon arrival, ensuring they feel valued and at ease. Provide concierge-style service—answering inquiries, anticipating patient needs, and delivering exceptional support in person and over the phone. Manage patient check-ins with grace and efficiency, ensuring accurate scheduling and registration. Guide patients through their visit with clear communication, making their experience as smooth as possible. Verify insurance, process payments, and assist with patient accounts, ensuring a hassle-free experience. Work collaboratively with Nurse Practitioners and the care team, proactively supporting their needs. Maintain an organized front desk environment. Handle administrative tasks such as emails, scanning, ordering office supplies and managing records with a meticulous eye for detail.

What You Bring:

Qualifications & Experience Required:

Minimum 1 year of front desk or guest service experience in a medical, luxury service setting. Experience handling insurance verification and patient benefits. EMR experience with a strong ability to learn new systems. Exceptional communication and interpersonal skills—you love making people feel welcome. Ability to multi-task and stay organized in a fast-paced, service-driven environment. Proficiency in Microsoft Office (Word, Excel) and comfort with digital scheduling systems. You love to learn new technology. Fluent in English. Bilingual in Spanish—a plus for delivering an inclusive guest experience.

Preferred:

Familiarity with Athena EMR. Knowledge of Value-Based Care scheduling and documentation. Schedule (must be available for 8 or 10 hour shifts within the hours below)

• Monday 8:45am-7:00pm
• Tuesday - Thursday 6:30am-7:00pm
• Friday 6:30am-4:00pm
• Third Saturday of each month from 7:30am - 1:00pm
• Be able to work at both locations.

We also participate in community events! Why Be Well? Joining Be Well means becoming part of a supportive, inclusive, service-focused team dedicated to providing an extraordinary healthcare experience. Here, we combine the warmth of hospitality with the precision of modern medicine, ensuring every patient leaves feeling truly cared for. If you're ready to bring your hospitality mindset to a healthcare setting where you can make a difference, we'd love to meet you!

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Will you be able to reliably commute to Tempe, AZ 85281 and Phoenix 85012 for this job?

Experience:

Medical receptionist: 1 year (Required)

Language:

Spanish and English (Required) Willingness to travel: 50% (Preferred)

Work Location:

In person